911 Restoration of Des Moines

4.9
357 reviews

About

Water Damage RestorationFire Disaster RecoveryMold RemovalFlood Disaster RecoveryMold Inspection Service
We hope you never have to call 911 Restoration. If you do, it likely means you’re dealing with water damage, mold, fire, or smoke issues, and that’s never a good day. For over 20 years, we've strived to be more than just disaster recovery experts; we've aimed to be compassionate allies during your time of need. Our restoration process focuses on reducing stress by providing clear communication at every step. Knowing what’s happening, what comes next, and when things will return to normal can make a huge difference. So, when disaster strikes, remember you have a partner who understands the importance of both urgency and empathy, helping you get a fast, fresh start.

Location

911 Restoration of Des Moines
550 S 2nd Street, Des Moines, IA
50047, United States

Hours

Reviews

4.9
357 reviews
5 stars
344
4 stars
0
3 stars
0
2 stars
2
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful nature of the staff, particularly highlighting individuals like Kate and Teron for their professionalism and responsiveness.

Timeliness

Several reviews noted the quick response times and efficient service provided by the team, especially in emergency situations.

Quality of Work

While some customers were satisfied with the quality of work, particularly regarding mold remediation and water damage restoration, others expressed dissatisfaction with the overall execution and follow-up.

Communication Issues

A number of reviews pointed out significant communication problems, including lack of follow-up and unclear billing practices, leading to frustration among customers.

Mixed Experiences

Overall, feedback was mixed, with some customers having positive experiences while others reported serious issues with service delivery and project management.
  • DF
    Dennis Fratella
    4 days ago
    5.0
    I would recommend these guys in a heartbeat. They were courteous, professional, prompt with an answer if I needed one. Class act from start to finish by John and his crew.
  • MM
    Marni
    Nov 4, 2025
    5.0
    Steven was awesome!
  • AP
    Aliceson Peppels
    Oct 10, 2025
    5.0
    The plumber in the world. Very respectful and knowledge.
  • MM
    MIGUEL MIRANDA
    Sep 24, 2025
    5.0
    Wow thank you Quinton for the great and fast service!
  • TS
    Teresa Sines
    Sep 14, 2025
    5.0
    Arrived early. Provided quick, courteous service. Steve kept us informed about what he was doing every step along the way.

Frequently Asked Questions About 911 Restoration of Des Moines

What types of restoration services does 911 Restoration of Des Moines offer?

911 Restoration of Des Moines provides water damage restoration, fire disaster recovery, mold removal, flood disaster recovery, and mold inspection services.

Is 911 Restoration of Des Moines open 24/7?

Yes, 911 Restoration of Des Moines operates 24 hours a day, every day of the week, including weekends.