Business Details
About
Water Damage RestorationFire Disaster RecoveryMold RemovalFlood Disaster RecoveryMold Inspection Service
We hope you never have to call 911 Restoration. If you do, it likely means you’re dealing with water damage, mold, fire, or smoke issues, and that’s never a good day. For over 20 years, we've strived to be more than just disaster recovery experts; we've aimed to be compassionate allies during your time of need. Our restoration process focuses on reducing stress by providing clear communication at every step. Knowing what’s happening, what comes next, and when things will return to normal can make a huge difference. So, when disaster strikes, remember you have a partner who understands the importance of both urgency and empathy, helping you get a fast, fresh start.
Location
Hours
Reviews
4.9
357 reviews
5 stars
344
4 stars0
3 stars0
2 stars2
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful nature of the staff, particularly highlighting individuals like Kate and Teron for their professionalism and responsiveness.
Timeliness
Several reviews noted the quick response times and efficient service provided by the team, especially in emergency situations.
Quality of Work
While some customers were satisfied with the quality of work, particularly regarding mold remediation and water damage restoration, others expressed dissatisfaction with the overall execution and follow-up.
Communication Issues
A number of reviews pointed out significant communication problems, including lack of follow-up and unclear billing practices, leading to frustration among customers.
Mixed Experiences
Overall, feedback was mixed, with some customers having positive experiences while others reported serious issues with service delivery and project management.
- DFDennis Fratella4 days ago5.0I would recommend these guys in a heartbeat. They were courteous, professional, prompt with an answer if I needed one. Class act from start to finish by John and his crew.
- MMMarniNov 4, 20255.0Steven was awesome!
- APAliceson PeppelsOct 10, 20255.0The plumber in the world. Very respectful and knowledge.
- MMMIGUEL MIRANDASep 24, 20255.0Wow thank you Quinton for the great and fast service!
- TSTeresa SinesSep 14, 20255.0Arrived early. Provided quick, courteous service. Steve kept us informed about what he was doing every step along the way.
Frequently Asked Questions About 911 Restoration of Des Moines
What types of restoration services does 911 Restoration of Des Moines offer?
911 Restoration of Des Moines provides water damage restoration, fire disaster recovery, mold removal, flood disaster recovery, and mold inspection services.
Is 911 Restoration of Des Moines open 24/7?
Yes, 911 Restoration of Des Moines operates 24 hours a day, every day of the week, including weekends.
How can I contact 911 Restoration of Des Moines for emergency restoration?
You can reach 911 Restoration of Des Moines by calling their main phone number at +1 515-206-8720.
Where is 911 Restoration of Des Moines located?
The business is located at 550 S 2nd Street, Des Moines, IA 50047, United States.
What should I expect from the restoration process at 911 Restoration of Des Moines?
Their restoration process focuses on reducing stress by providing clear communication on each step, including what is happening, what comes next, and projected timelines.
Which nearby services can assist with plumbing or HVAC issues related to water damage?
Nearby you can find 1-Tom-Plumber and Wyckoff Heating & Cooling, both offering plumbing and HVAC services to assist with related repairs.
Are there nearby places where I can handle insurance matters related to restoration?
Yes, Nationwide Mutual Insurance Company and Goodhue Nolte Insurance are nearby agencies to help with insurance claims for restoration services.
What local spots can I visit near 911 Restoration of Des Moines for food and convenience?
Nearby you can visit Casey's General Store for convenience shopping or Fiss' Delicatessen for food, ice cream, and fast casual dining.
Are there outdoor recreational areas close to 911 Restoration of Des Moines for customers to relax?
Yes, Summerset Trail Trailhead and Summerset Bike Trail are nearby parks offering hiking, mountain biking, and skate park activities.
Does 911 Restoration of Des Moines provide services for both residential and commercial properties?
Yes, they offer disaster recovery and restoration services for both residential and commercial properties.