Solar Help Hawaii

Reviews

• LM

  Louis Morales

  Mar 14, 2023
  5.0
  The owner went out of her way to help & guide me installing the Enphase envoy -s, sent someone out the fill morning to change out an inverter. System working and recording this afternoon. Highly recommended.
• HR

  Henry Rogers

  Nov 2, 2022
  5.0
  Used Solar Help on a friend's recommendation and glad I did! They did 3 projects for us: removed and reinstalled existing PV panels so we could expand our house, replaced the existing solar water system, and installed a 2nd solar water system. In all 3 jobs the John was working with us to coordinate and quote. He usually got back to us very quickly but could tell he was busy at times. The crew that came out (shout out to Brandon and the guys) were super nice and we can't recommend them enough. Jobs were all done well, timely, and professionally. Thank you guys!
• MN

  Mzz N

  Aug 7, 2022
  1.0
  Our solar water heater was leaking in May and we called Solar Help Hawaii based on Yelp reviews. A service technician came out and told us we would have to replace the tank AND the panel. He was on site for 30 minutes max. We just received a bill dated August 7, 2022 for $89 for a service call on May 19, 2022. I understand that no one comes out to give a free estimate, but it should not take almost 3 months to send a bill. Make sure you know what costs are involved and when and if you will be invoiced. BTW...we called a different company and the service technician replaced the water heater and used the same panels. The other technician said the panels were fine and just a metal plate had come off which he replaced. Dunno why Solar Help Hawaii tried to get us to replace everything.
• DS

  Dan Smith

  Jul 24, 2021
  1.0
  Very unprofessional and terrible customer service. The person on the phone was extremely condescending and belligerent. Would NOT recommend to anyone.
• PG

  Prime Digital Marketing Group

  Feb 13, 2020
  5.0
  I had an opportunity to interact with Paul K. and it was a comforting experience. He is willing to listen to my concerns, knowledgeable about possible solutions, patience to communicate back and forth, resourceful to offer a few vendors / agencies to deal with various sides of my problems. After all, he was not a pushy sales person, he showed more interest in the customer's benefit than for him to get a project done. So I have solar service with another company and I was suspecting some deficiencies. The company I had contracted with was slow in their response and could not provide solutions in a timely manner. I contacted several solar repair companies with my concerns and Paul was the first to respond. He asked relevant questions, gave logical assessment, provided me several ways to approach the problem identification process, and he was very articulate to the entire communication process. If you have any inquiries with Solar Help Hawaii, I highly recommend that you contact Paul K.

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