Purair Hawaii

Reviews

• AS

  Alexandra Senckowski

  Jun 30, 2023
  5.0
  Pat is the man! He is very upfront and stays to his word. I needed special parts and he had them readily available! Wow fast service indeed. Would totally recommend.
• JC

  John Chun

  Jun 28, 2022
  3.0
  Horrible customer service, they don't value your time. My ac broke in my unit late May and I let my property manager (pm) know in June. Two weeks (June 15) passed and I asked my pm for an update. She told me I should have been contacted by Purair because she put in a work order on June 6. She said she'll follow up. Purair calls the next morning and apologized for the late response (misplaced paper work or something) and scheduled a visit that afternoon...cool. They arrived and told be they couldn't fix it because they didn't have a specific part on hand (understandable) and they'll be back the next day around the same time. Stayed home the next day waiting,. They didn't show. I assumed maybe they didn't have the part at home base also. At least give me a call so I don't wate a day waiting. Fast forward to June 27 and I get a call from them basically saying paperwork was misplaced.... AGAIN....thus the delay and asked when will be the best time to come over. Made a schedule for NEXT day around noon. Today I waited until 330pm. I gave them a call and asked if they were still coming. They tell me I'm scheduled for tomorrow. I'm POSITIVE I was scheduled for today. I'll be surprised if they do show tomorrow, maybe paperwork again. It's been 22 days since my pm first contacted them. UPDATE: They did come today and everything is working fine. I can't comment on the price because my property manager takes care of that. My original review was one star but I changed it to three stars, I would have given two and a half if I could. They did fix my ac eventually and the person on the phone and the repair person was friendly. I just didn't appreciate wasting 2 days waiting for them for them to not even show. Now that I had some time to mull things over, I felt maybe one star is too harsh.
• NW

  Nicole Williams

  Jun 28, 2022
  1.0
  ZERO stars because I am stuck with this firm. I hired this company after several conversations and looking at multiple offers. The person I spoke with was so nice! Unfortunately, the value turned out to be hot garbage. When they came to do the installation, the key was not in the box so they couldn't do the work. This was something I was completely unaware of and ended up having to fire that contractor and change the locks for my safety. I would have no reason to believe the keys were not available when Purair arrived. However, the fee they charged was BEYOND ridiculous: more than $700. I have NEVER felt so taken advantage of in my life. I had already paid the deposit of >$3000, so I was stuck. HORRIBLE. I am in customer service, and such fees should not be punitive. This makes the customer feel as if they are just a patsy, a sponge from whom to squeeze money. $700 is entirely too much. As a SURGEON, I only charge $250 for a no show fee. My hospital takes the loss when a patient does not show, and still has to pay its nurses, operating room staff, etc. That's the cost of doing business when you actually CARE for people. I understand that there may be a fee, but $700 is reprehensible. Their complete lack of understanding with regard to what people are going through is incomprehensible. And may I reiterate: AVOID with all your might!!
• JC

  jeanie chun

  Feb 28, 2019
  5.0
  PurAir did Excellent repair service

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