Customers frequently praised the technicians for their professionalism, knowledge, and efficiency in resolving plumbing issues.
Pricing Concerns
Several reviews expressed dissatisfaction with high service fees and charges for repairs, leading to perceptions of overpricing.
Communication
While many customers appreciated clear communication regarding services and pricing, some expressed frustration over delayed responses and lack of follow-up.
Timeliness
Many customers noted the quick response times and prompt arrival of technicians, which contributed positively to their overall experience.
Customer Experience
Overall, customers reported positive experiences with friendly and courteous staff, although some raised concerns about pricing practices.
CL
Cindy Lou
6 days ago
5.0
Austin was great!! I could tell he really cared about his work and results. He was friendly and we engaged in conversation other than what he was doing. He did explain all he was doing 🙂. If I ever need a plumber again, he’s the first I would request.
WW
Wallace Williams
Nov 13, 2025
1.0
Mr. Ferguson was a pleasant and professional technician.
I was however not informed of your "flat rate" when contacting your services. I had already done the work of prep, removal and purchased everything necessary. Demanding $1500 for the remaining work was predatory, if not fraud.
Superior should refund my "service charge" for failure to disclose. If they do not, I will never again use nor recommend your service.
TW
Tracey Willis
Nov 10, 2025
5.0
Superior Plumbing truly lives up to its name! After a pipe leak in our home, they promptly sent technicians to assist us within a couple of hours. Andrew Cunningham was exceptional! He quickly assessed the problem and demonstrated his expertise by recalling information about the original plumbers and the timeframe of our home's construction, even before we informed him. This highlighted his knowledge of the situation and him knowing the best solution. Additionally, Andrew recommended a highly-rated restoration company to help with the necessary repairs to the floors and cabinet. He made sure to answer all our questions and educated us on potential issues to watch for in the future. If you're looking for outstanding service, I highly recommend contacting Superior Plumbing!
EG
Ed Grundy
Nov 6, 2025
1.0
My Technician was great. He really was. Super nice guy, knowledgeable, respectful, i give him A+. The price that I was charged by the company however, is absurd. I’m a fairly technical person, I know how to snake a drain and troubleshoot issues, I’m decently handy. Because I recently had surgery im currently unable to lift and remove a toilet. My tech had to remove the toilet and snake the drain, and the clog was fixed within probably 15 minutes. He then used the camera which I’m told is very expensive, to inspect the pipe for issues. This is a brand new house mind you. For a grand total of approximately 1 hour of work including cleanup, I was blessed with a nice hefty bill of $1209. I understand equipment costs, but that’s a cost of operating a business and that pipe camera paid for itself with probably the first 20 customers, at these rates. For this reason I’ll never use this company again, and will not recommend. Again my tech was fantastic, really great guy not a reflection on him at all. $1209 for a 60 minute toilet clog is absolutely and utterly out of this world.
TL
Tom Lindsay
Nov 5, 2025
5.0
We had a great experience with Superior Plumbing - again. We had a pipe leaking and dripping into the garage. I called themand they scheduled Michah Starnes, who arrived in less than 30 minutes.
He quickly assessed the problem and pointed it out, and gave me a fast estimate. Then within a half hour, Micah had the leak repaired, and our water was back on.
The Superior team really worked well together and got it done fast. They will definitely be our choice for plumbing repairs and additions.
Frequently Asked Questions About Superior Plumbing
What are the operating hours of Superior Plumbing?
Superior Plumbing is open Monday through Friday from 6:30 AM to 7:00 PM, Saturdays from 6:30 AM to 6:00 PM, and Sundays from 9:00 AM to 5:00 PM.
Where is Superior Plumbing located?
Superior Plumbing is located at 3991 Royal Dr NW, Kennesaw, GA 30144, USA.
What services does Superior Plumbing offer?
Superior Plumbing provides plumbing, drainage services, and emergency plumbing services with onsite service availability.
Does Superior Plumbing accept mobile NFC payments?
Yes, Superior Plumbing accepts mobile NFC payments and does not require cash only payments.
Can Superior Plumbing provide emergency plumbing services?
Yes, Superior Plumbing offers emergency plumbing services to their customers.
Is Superior Plumbing located near any recreational or entertainment venues?
Yes, Superior Plumbing is near The Superior Plumbing Kids Club, an active life venue and attraction, perfect for families to enjoy before or after their plumbing service visit.
Are there any local businesses near Superior Plumbing that provide home improvement services?
Nearby home improvement related businesses include Kitchen Tune-Up and Air Force One HVAC, which may complement the plumbing services offered by Superior Plumbing.
What nearby options are available for printing or professional services?
Close to Superior Plumbing are 360 Creative Solutions Group, offering printing and engineering services, and Ar Distributing, which provides professional services and event photography.
Are there nearby stores or suppliers where I can shop for plumbing or industrial equipment?
Yes, nearby suppliers include R.E. Michel Company and Pipeline Packaging for business equipment and industrial supplies, and ChemWorld for hardware and chemical products.
What is a convenient way to contact Superior Plumbing?
You can contact Superior Plumbing by phone at +1 770-422-7586 for service inquiries or appointments.