Jones Roofing, Windows & Siding

Reviews

• DM

  Duygu Minton

  Aug 4, 2024
  5.0
  I did hire Jones Roofing, Windows and Siding to work on my sister's house. They did replace the roof, fixed the fascia, and covered the fascia, the chimney, the back wall, the car port and the outside ceilings with vinyl siding. Most roofing companies I called told me that they only replace/fix the roof but do not touch anything below the roof such as the fascia. Most old roofs have rotten wood problem around the fascia, so not touching the fascia is a minus for a roofing company, in my opinion. I was impressed by the Jones' Roofing holistic approach to fix a roof. They also replaced all our windows and outside doors. Mr Billy Jones, the owner of the company is a very nice and professional person, who is timely and is extremely fair with his pricing. His company offers great service. His worker, Donald, is the guy that has been working for him over 40 years and he did the siding, window and door replacement work. He works all by himself, is very punctual, very clean and precise. Highly recommend this company! I am very pleased by their high quality and very competitive prices.
• TJ

  Terri Jessee

  Dec 8, 2021
  4.0
  I contacted Jones Roofing for an estimate on several things we needed such as fixing a leak around a remodeled porch, adding siding to a room addition, repairing shutters, caulking windows, replacing a skylight, and more. Mr. Jones gave me a prompt fair estimate, and the top quality work was done within a few weeks. I’m thrilled with the outcome and with the time frame and value considering the price and attention to detail. Highly recommend Jones Roofing.
• CH

  Cedric Harris

  Jun 11, 2021
  1.0
  We paid this company to put on a new roof and fix the siding that was falling off. They did a good job with the roof but left a lot of nails on the ground. The biggest issue was repairing the siding. We were told by the owner on 2 separate occasions that he would send someone out to repair the siding. Still nothing and it’s been over a month. I recommend customers be careful when dealing with this company
• MB

  Marielle Beauchamp

  Jul 28, 2016
  1.0
  My husband and I bought and closed on our new home on June 10, 2016. A new roof was purchased for $3830 and installed by the previous owner, on 8/22/14. At 6am on 7/17/16, a roof leak was discovered in our dining room. At this point, I called the only roofer available and he said he would come out Monday morning at 10am to put a tarp down. The previous owner emailed me the documents from the installation, and I discovered Jones Roofing & Siding placed the roof. The warranty start date was 8/19/14 and end date is 8/18/16. On the contract, it states “this limited labor warranty is non-transferrable. However, it may be transferred to new owners for a fee of $400.00.” At 2:14pm, I called Jimmy Morris, the salesman for Jones Roofing, who said they couldn’t get anyone out to the house before Monday afternoon and to go ahead and have the other roofer come out and put the tarp down to prevent further damage. On 7/18/16 at 8:37am, I called Jimmy who again told me to have the other roofing company put a tarp down, and said Jones’ owner would call me soon. Then at 12:49pm, Mr. Jones called me and said he was busy and he wouldn’t be able to come out to the house until the next day. On 7/19/16 at 12pm I still had not heard from Mr. Jones, and I gave him a call. He said he could come by the house right at that moment. At 12:25pm, Mr. Jones met me at the house. He did not bother getting on the roof, nor told me what caused the leak. He told me he would get in touch later in the week and get a guy out to inspect the problem. He proceeded to provide multiple excuses as to this could not be fixed sooner. At 5pm when I arrived home, the tarp had blown over and was no longer protecting the hole in the roof. There were storm clouds in the sky, and I called Jones roofing and was told I had to call the person who put the tarp on to come fix it. On 7/20/16 at 9:03 am I spoke w/ Jimmy on the phone, who said they were busy and could not come by. On 7/21/16 at 5:29pm, I got a call from Mr. Jones. He said, “I needed to be patient.” I told him all I wanted was a TIME when someone could fix this. He said, “I can’t give you a time.” Mr. Jones then claimed the warranty is NOT transferrable so it’s not his responsibility. I informed him what the warranty said. Mr. Jones replied, “that’s only if I want to accept the $400.” On 7/22/16, my husband arrived home to find Mr. Jones and two workers on our roof. They started claiming the guy that nailed the tarp down did a lot of damage to our roof. When my husband reminded him that it was HIS company that made us have another company put the tarp down when they refused to come out themselves, Jones claimed that the tarp was already down when we first called them. My husband let him know that was untrue and that we had documentation of every time we had spoken to them and what was discussed. At this point, Jones again tried to claim the warranty is non-transferrable and claimed the transfer had to be done at closing. My husband corrected him. He then said they could fix the nail and tarp damage but it would look like tic tac toe on our roof from the road. He also asked if we wanted to pay the $400 to transfer the warranty, to which my husband said yes. Then he said the work would not even cost $400. My husband told him we wanted it done right, not a patch job that looked like tic tac toe. Jones said that even fixing it right wouldn’t cost $400. The owner then said they could do it Wednesday 7/27 at 5:30 AM and repair everything. No mention was made of the cause of the original leak. On 7/22/16 at 1:23pm, my husband called and requested an invoice for the work. Jones claimed he would send one over ASAP. An invoice was FINALLY received on 7/26/16 at 12:52pm. On the invoice, Mr. Jones was now claiming we would be charged $1500 + $35/sheet of plywood (60 sheets) so that would be $3354 + tax. He also informed us that no one would be by on Wednesday morning because they were too busy. We are still waiting on them to correct their faulty installation.
• WH

  Woody Highsmith

  Dec 23, 2013
  1.0
  I was in Afghanistan, from 2006 to 2009, when my wife had the new roof installed, October 2008. We paid half and Nationwide Homeowners paid half (hail damage), we wanted a ridge vent and had the turbo vents removed and the holes patched. The warranty expired in 2010. November 1,2013 water started dripping through the sheetrock ceiling during a heavy rain. November 3, 2013 a Jones worker arrived and caulked some shingles. 12-23-13, water dripping through the ceiling, same place again. In the photos I took you can see the white mycelium of the wood decay fungus on the decking. The decking is rotted and the insulation and sheetrock is soaked. I was an Inspector for the GA. Dept. Of Agriculture, Entomology and Pesticides Div. before retiring in 2006.I am also a certified pesticide applicator in 5 categories and a certified home inspector. I now work for the VA as a pest controller. I think this is going to take more than a tube of caulk to repair.

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