Cassell Brothers Home Services

4.9
4588 reviews

About

PlumberHVAC Contractor

Location

Cassell Brothers Home Services
1035 Franke Industrial Dr, Augusta, GA
30909, United States

Hours

Reviews

4.9
4,588 reviews
5 stars
4,410
4 stars
102
3 stars
22
2 stars
16
1 star
38

What are people saying?

AI-generated from recent customer reviews

Professionalism

Technicians are consistently described as professional, knowledgeable, and courteous, providing thorough explanations and maintaining a clean work environment.

Quick Response

Customers appreciate the prompt service and same-day appointments, often highlighting the quick arrival of technicians.

Pricing Concerns

Several reviews mention that the pricing is perceived as high, with some customers feeling taken advantage of, despite acknowledging the quality of service.

Customer Service

The business is praised for excellent customer service, with many customers expressing satisfaction with communication and support throughout the service process.
  • MZ
    Mark Zele
    6 days ago
    5.0
    Austin Gill identified problem quickly and resolved everything timely. He was very professional and did a great job. Very thorough and gave us recommendations about a water filtration system. We highly recommend him and will be using him again
  • TT
    Tim T.
    Jan 2, 2026
    5.0
    As a fellow tradesman, I was exceptionally impressed with the level of service, professionalism, and knowledge displayed by these gentlemen—Alex, Collin, and Andrew. On January 1st, Alex and Collin responded on short notice to a first-floor ceiling leak caused by my second-floor bathroom. Alex worked diligently to troubleshoot and identify the root cause of the issue. After a thorough investigation, he ruled out a plumbing failure and determined the problem was more likely related to tiling and grout. To confirm this, he coordinated with Titan Restorations to schedule an infrared camera scan of my roof the following day to ensure the plumbing was not the source and to verify that the leak was caused by compromised grout integrity. On January 2nd, Titan Restorations (Justin and Mason) and Meetze Plumbing (Andrew) arrived simultaneously to conduct the infrared scan and stand by for any necessary repairs. Through their combined efforts, they discovered small cracks in the shower floor grout, which turned out to be the cause of the ceiling leak. The most unbelievable part of this entire experience is that the troubleshooting, infrared camera scans, follow-up appointments, and even the late-notice 7:00 PM service call were all provided completely FREE OF CHARGE. I can’t name another company that would offer this level of service at no cost. Meetze Plumbing and Titan Restorations will absolutely be my go-to choices for any future plumbing or restoration needs.
  • RM
    Richard Moore
    Dec 23, 2025
    5.0
    Tristan was a complete professional! Truly knowledgeable at his trade. Very polite and courteous. Did not waste any time and went straight to work. Once the project was complete, he cleaned up the area nicely. I will definitely ask for Tristan by name on any future plumbing projects or repairs on my house. Thank you!
  • TH
    Tyler Harmon
    Dec 19, 2025
    1.0
    Ripoff company and deceptive reviews. It's highly likely they have bots writing reviews or are somehow incentivizing reviews. Quoted $2.5k to replace a water heater, even though I would be supplying the new heater. Nearby places quote about $600. Insisted that my 1.5 year old home was "up to code" but that they "go above and beyond." Refused to simply do the replacement without adding additional fees and services that were not necessary or solicited. Truly a deceptive company. If you are reading this, you need to go somewhere else.
  • AA
    Angela Aikens
    Dec 15, 2025
    5.0
    First, I would like to thank the entire Meetze Plumbing team for their expedient, reliable and professional service to my home. From Greg's first visit to troubleshoot the problem to Kevin who came and ran a camera through my entire run from my home to the street, and to Mike who with the assistance of several equally courteous young men who dug up the entire line, removed all of the trash piping left there by previous companies running brand new pipeline and backfilling the dig being careful to place the grass back where they got it! I know that my plumbing issues are SOLVED AFTER 7 YEARS of unsuccessful attempts and financial delays! For all of my future needs, I HAVE THE MEETZE! (In my Arby's voice🤣)