Skylar by Stanley Martin Homes

Reviews

• AN

  Antoine Nolan

  Jun 17, 2025
  4.0
  UPDATE 6.30.25: Since posting my review 2 weeks ago, the builder has made meaningful progress on several items. Within two days, a technician came by to resolve two of the smaller issues I reported, and they took the time to inspect the network panel and ethernet ports—confirming the internet installation problem was on AT&T’s side, not due to the home’s wiring/infrastructure. I appreciated the clarity and responsiveness there. More importantly, the construction manager, Sage, followed through on my HVAC concern. He coordinated with StuartPro, who came out on June 24th (about a week after my initial review) to address the issue. I’m grateful for the follow-up and the effort to get things moving. It’s encouraging to see continued support even after closing, and I’ll keep this review updated as needed. As of now, all outstanding issues/concerns were addressed. Consequently, I have updated my review with an additional star. _______________________________________________ I was excited to close on my Stanley Martin townhome in Skylar at Hill Street in Chosewood Park, but the experience since then has been frustrating. Two items noted during my pre-closing walkthrough were never resolved. I submitted a claim through Stanley Martin’s warranty portal and followed up twice via text with my construction manager, Sage Keys, but weeks later, there’s been no action or update. In addition, a technician with StuartPro who Stanley Martin uses for HVAC warranty claims, confirmed on June 10 that my HVAC unit needs a new compressor — a major failure in a brand-new home. It’s been 5 business days, and I still haven’t received a clear timeline or next steps from StuartPro. That kind of delay is unacceptable during the summer months. To top it off, the biggest inconvenience in all of this has been a month long delay getting internet service after moving in. AT&T, the sole internet service provider, cited an issue with the builder’s infrastructure in the community. I spoke with a neighbor who was walking her dog and has been here for a while longer and she confirmed the same fiasco with getting internet when she moved in and it required knocking through walls to fix. She said with me being on the end unit it might be better, but I still don’t have a clear answer on whether Stanley Martin or AT&T was responsible for this huge lapse in foresight. As someone who works from home, appreciates interconnected gadgets and streams television, this delay has been disruptive and stressful. I’ve made every effort to go through the proper channels — the warranty portal, direct outreach to the construction manager, several calls to AT&T and patient follow-ups. But I’ve gotten little communication and even less resolution. At this point, I’m asking Stanley Martin to step in and take ownership of these outstanding issues. A new home experience shouldn’t come with this much chasing and uncertainty. I’d have thought twice before buying here having known these issue, so since I have, it seems appropriate to let anyone considering know before they do.
• TC

  T Coley

  Nov 3, 2023
  4.0
  My son recently purchased a home in this new community, but it has been a nightmare since he moved in. There is has been continuous construction going on since he moved in and because his home is on a dead end road and he has ONLY one way in/out of his street, he has had to replace 2 tires within a 2 month time frame because the construction crew leaves nails all over the road. When my son asked the construction manager (Shawn) about reimbursement for at least the 2nd tire, the manager states that it is Stanley Martins policy to not reimburse for that. This is his response despite having been informed of all the nails in the road. We will be filing a complaint on this company and taking our chances in small claims court. It’s about the principal of the whole matter. These are the nails found right outside of my son’s garage. UPDATE: the property manager has addressed our concerns and rectified the situation, making the roads behind our garage safe during this construction phase across the street. Thank you Stanley Martin

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