The Flooring Center

Reviews

• JR

  Jennifer Reese

  Nov 17, 2025
  5.0
  I had a terrific experience with The Flooring Center. From my initial interactions with Joe in the store, to the crews installing both LVP and carpet, they were nothing but professional and courteous. I appreciated the care with which my furniture was handled during install, and the attention to detail, which included the consideration of sightlines as they put in the LVP, and perfectly lining up the pattern on my carpet, even though it is faint and may not be noticed by most. Every question was answered thoroughly and promptly as well. Highly recommend for any of your flooring needs.
• SC

  Sehee Choi

  Oct 19, 2025
  1.0
  I recently had hardwood flooring installed by Flooring Center in Orlando, and the experience was extremely disappointing. The total job was quoted at $30,000, but due to poor workmanship, I had to spend an additional $10,000 to replace all the baseboards and repaint the lower part of the house. 1.    Poor Concrete Leveling on First Floor: I was charged $691 for concrete leveling on the first floor, but it was never properly done. The floor ended up uneven, causing the baseboards to look crooked and poorly aligned. The final result was so bad, I had to hire someone else to reinstall all the baseboards and repaint the lower walls to fix the damage. 2.    Unprofessional Installation & Damage: I don’t know if the installers were employees or subcontractors, but the work was very unprofessional. The walls were damaged with visible cracks, multiple corners were chipped, and several door frames were scratched or dented. I had to hire someone separately to repair drywall and patch these areas because the company refused to fix any of it. 3.    Terrible Work on Second Floor: The second floor previously had carpet, which was removed. The new hardwood was so poorly installed that there are 1-inch gaps between the flooring and the baseboards in many areas. The leveling on this floor is also very uneven. Overall, this was a frustrating and costly experience. I would not recommend Flooring Center to anyone looking for quality flooring installation. The lack of professionalism, poor workmanship, and refusal to correct obvious issues made this one of the worst home renovation experiences I’ve had.
• DP

  David Pennington

  Aug 28, 2025
  5.0
  Great selection and customer service
• SH

  She Hulk

  Jul 31, 2022
  1.0
  The reason for the one star is because I went based on the info the sales person provided, which turns out was no help at all. One of the things I asked assistance with was seeking tiles that would be easy to clean and non-slippery. And that is not the case wit the ones sold to me.
• EH

  Eric Horner

  Jul 19, 2017
  5.0
  As a design professional in the industry for the past 29 years, I have had a lot of experience with flooring contractors, stores, and suppliers.....and there are none better than Eric Rusnak and his team at The Flooring Center Orlando! Every time they far surpass the expectations of not only myself, but those of my clients as well. They accomplish the most difficult jobs as well as the easy ones on time and within budget.....and they offer outstanding solution sand products that get the job done to perfection! I HIGHLY endorse them!

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