Steller Carpet & Floor Coverings Inc.

Reviews

• KK

  Kitty

  May 15, 2024
  5.0
  Ray and Mike installed new carpet in two bedrooms. Their work was professional and the process was seamless. This was the second time we have used Stellers over the past 10 years and will use them again.
• BM

  blas mesa

  Oct 6, 2022
  5.0
  Recently engaged the services of Stellar Carpet and Tile to install vinyl planking in my home, all rooms and closets, not bathrooms The job was extremely well done; Ray Alvarez the owner is extremely professional and accommodating and Roberto is an excellent flooring installer I would very much recommend Stellar Carpet and Tile for your flooring needs
• JT

  John Thompson

  Dec 1, 2018
  5.0
  Complete house done in bamboo. Good job start to finish...from selection to instalation. Lots of complication with Hurricane Irma. Contractor stayed on the job and took care of us all the way. The workmanship is first rate and we love our new floor!
• RB

  Rachel Beam

  Oct 20, 2014
  1.0
  My husband and I had three weeks to install flooring in our new home between the time we signed and the time we moved in. We had an extremely difficult time finding anyone reliable for the right price. We were thrilled to find Steller, as we were promised quality materials and quality work, to be completed in a timely manner at low cost. Lesson learned: you get what you pay for. The first clue that we had made a poor decision was when my husband stopped by the empty house one Saturday afternoon to find that the two men who had been assigned the job, decided to show up two days early with no advanced notice. This actually made us happy at first and my husband left the house for a few hours so as not to get in their way. He returned to find partial work done in a haphazard manner. There were gaps between some of the slats; large and uneven gaps between the finished edges and the walls; and, perhaps worst of all, the semi-completed portion of the hallway was visibly crooked. My husband contacted Ray Alvarez first thing that Monday morning. He was told that it was "a work in progress" and that, upon completion, we wouldn't owe anything until we were satisfied. I guess we didn't look closely enough upon completion, once we'd cleaned up the mess the workers had left. There are still large and uneven gaps in certain spots between the finished edges and the walls, and the workers cut some of the doors too short. However, the absolute worst is our recent discovery of the shoddiness of the laminate we had chosen. We initially had our hearts set on hardwood flooring throughout the house. Mr. Alvarez encouraged us to go with laminate instead. According to him, the product he was pushing on us was virtually indestructible: no scratching, no chipping, no gouging. This was a blatant LIE. The laminate is actually fragile to the point where we have to be careful not to drop anything on it that weighs more than a couple of pounds. We've had this substandard flooring for just under three months now and there are at least two gouges and one chipped edge. Sadly, we are nowhere close to being in a financial position that would allow us to hire someone reputable to come an re-do even one room. Be forewarned: Ray Alvarez is a liar and his workers are incompetent.

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