Business Details
About
Window Installation ServiceWindow SupplierDoor SupplierSiding ContractorHome Improvement Store
Serving Northeast Florida with professionally installed new and replacement vinyl windows, doors, and siding.
Details
- Wheelchair accessible entranceAvailable
Location
Window World of Northeast Florida
9450 Philips Highway, Jacksonville, FL
32256, United States
Hours
Reviews
4.7
530 reviews
5 stars
460
4 stars
30
3 stars7
2 stars3
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while many praised the responsiveness and professionalism, several customers reported poor communication and difficulty in reaching the company.
Installation Quality
Installation teams received high marks for professionalism, efficiency, and quality of work, with many customers expressing satisfaction with the final results.
Product Satisfaction
Customers are generally pleased with the quality of the windows and doors, noting improvements in energy efficiency and aesthetics.
Communication Issues
Several reviews highlighted issues with communication regarding order status and delays, leading to frustration among customers.
Warranty and Repairs
Positive feedback on warranty service, with customers appreciating the company's commitment to addressing issues with previously installed products.
- BJBobbie Benberry- Jones2 days ago5.0I'm writing this review on behalf of my customer service today. Technician Michael came to assist with what I thought was an issue with my windows only to discover the problem was the user (me)! Michael was extremely patient and helpful with getting me to understand how to operate the window. These are non-standard windows. He patiently explained and demonstrated how to properly open, remove for cleaning and close. I've had these for about 3 years and really didn't remember any of what he showed me today. Chalk it up as user error but Michael was a kind young man and did not make me feel like an idiot or rush me in anyway. He allowed me to open, remove and close to insure I understood. Thank you, Michael, and may God bless you! I'm a return customer for Window World and have had nothing but good success, even when I have had serious issues; this company always took care of making it right. I highly recommend Window World of NE FL. Technicians are the face of your company, hopefully you take care of them!
- BHBeth HodgesNov 14, 20251.0In May we purchased a new 3 piece window set for our home . We were told 8-10 weeks . That’s fine , around the 10 week point I called and what do you know , our window was in and we were scheduled for installation. The installer came out , took out the old window and installed the new one and pointed out the crack in the top portion of the middle window . He did a great job . He said window world would order a new one and be in contact with us . Of course days went by , so I called . I had to leave a message with the installation manager and he would call me back . Again , this did not happen . In fact I called 3 times and got no return call . When I called back again I had a very nice female who helped , however when the new window came in they called my husband instead . Ok , so they send out an installer and guess what , they’ve ordered the wrong size . Here we go again , no contact calls unless we call them , another installation is scheduled and this time the installer comes out alone and realizes he can’t install this window without help . So , here we go again , they schedule another installation date , 2 men come out , after a couple hours and they are not successful so they call for back up . Finally new window in , but after 4 appts , atleast a minimum of 16 hours at my home , my husbands schedule interrupted what do you think they did for us . Nothing !!! Oh ok so you left a restaurant gift card of $50 . Hardly makes us up for the inconvenience , frustration , and all the poor planning on your part . I will not recommend this company to anyone . Is the window nice ? Yes , but the customer service or lack of is , horrible
- LVLuis VegaOct 23, 20255.0A+ service and prices would recommend to have them give you an estimate especially compared to renewal by Anderson
- SDsharon dispiritoOct 22, 20251.0can never get in touch with anyone there - 'that department' that handles anything is never there. paid for windows to be installed - can't get an installation date from them
- JSJade ShawOct 15, 20255.0The entire staff is friendly polite efficient and accommodating. A pleasure during these times!
Frequently Asked Questions About Window World of Northeast Florida
What types of Payment methods & Financing do you offer?
We offer a variety of payment methods and financing options (subject to approved credit) depending on promotional period. Please contact us for more information regarding available options.
Will the replacement windows be installed from the inside or outside?
The majority of our replacement windows are installed from the outside. In some situations, it may be necessary to install from the inside. On the day of installation, your installation expert will assess your unique situation and explain the process that will best suit your home.
Do you install replacement windows year-round? If so, will I lose a lot of heat/cooling at the time of installation?
Window World installs replacement windows year-round. An average installation will take only one day. Our crews install one window at a time and are trained to do what they can to minimize heating/cooling loss. The energy savings from your new windows will recover any incremental energy costs incurred during their installation many times over during their lifetime.
How can I prepare my house for my replacement windows?
Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. It is also advisable to remove all wall decorations from the walls close to the windows as they may fall during removal or installation.
How long will it take to get my replacement windows? How much time should I allow for the installation?
Generally, replacement windows can be installed within 4-8 weeks from the date that the final measurements are taken. The type of window being installed and type being removed helps determine the amount of time needed to complete the job. On average each window takes about 30-60 minutes. Trim work and cleanup will require additional time to complete. An average job will take a single day.
What type of warranty is available for my windows?
Window World replacement windows come with an all-inclusive limited lifetime warranty. Contact us for more details.
What happens to my old windows?
After installing your new replacement windows we remove all old windows from your property and dispose of them properly. If you wish to keep your old windows or storm windows, please notify the installation crew as soon as they arrive for your installation.
What do I do if there is a problem with the windows?
Most of the issues encountered by our customers are easily corrected and don't necessarily mean that there is a problem with your window. As a first step, we recommend you visit the Support page of our website for troubleshooting tips and advice on correcting common issues.
What payment methods and financing options are available at Window World of Northeast Florida?
We offer various payment methods including cash and check, as well as financing options subject to approved credit during promotional periods. Please contact us for current details.
Are replacement windows installed from the inside or outside?
Most replacement windows are installed from the outside, but in some cases, installation from the inside may be necessary. Your installation expert will assess and explain the best process for your home on installation day.
Can I get replacement windows installed year-round and will there be heat or cooling loss during installation?
Yes, replacement windows are installed year-round. Installation typically takes one day, installing windows one at a time to minimize heat or cooling loss. Energy savings from new windows will offset any temporary energy costs.
How should I prepare my house before window installation?
Remove curtains, blinds, and other window treatments, and ensure security sensors are turned off by your security company. Provide a clear path to the windows and remove wall decorations near windows to prevent damage.
How long does it take to get replacement windows and complete installation?
Replacement windows can generally be installed within 4-8 weeks after final measurements. Installation averages 30-60 minutes per window, with trim and cleanup adding extra time. Most jobs finish within a single day.
What warranty do Window World replacement windows come with?
All Window World replacement windows include an all-inclusive limited lifetime warranty. Contact us for detailed warranty information.
What happens to my old windows after installation?
Old windows are removed from your property and properly disposed of after installation. If you want to keep any old or storm windows, notify the installation crew upon their arrival.
Where is Window World of Northeast Florida located and what are the business hours?
We are located at 9450 Philips Highway, Suite 7, Jacksonville, FL 32256. Our business hours are Monday to Friday, 8:00 AM to 5:00 PM, and we are closed on weekends.
What nearby places can I visit around Window World of Northeast Florida?
Near our location, you can visit Emser Tile and Wholesale Tile Supply for home goods and building supplies, or enjoy dining at Leci’s Italian Cafe and Philip Sushi.
How can nearby businesses help me when visiting Window World of Northeast Florida?
Moving services like Two Men and a Truck are nearby if you are relocating, and you can explore home improvement stores such as Stone-Mart (Jacksonville) and Handy Andy Flooring to complement your window and siding projects.
Are there nearby amenities for relaxation and wellness near Window World of Northeast Florida?
Yes, nearby you will find Spa Massage Therapy and Lucky Nails & Day Spa for relaxation and beauty treatments after your consultations or installations.