Duck Duck Rooter Plumbing, Septic and Air Conditioning

Reviews

• BB

  Brett Blankenship

  3 days ago
  5.0
  Duck Duck Rooter hires and trains people that care. Cody was a great young man, efficient, respectful and knowledgeable. I have used them before and they are in my contacts. I never need to call elsewhere - quality company.
• DD

  Dan

  Nov 16, 2025
  5.0
  We started having plumbing issues while we were out on vacation and learned about the issues from my daughter and her friends who came home for the UF/UGA game. The initial issue seemed to be a grinder pump issue. I spoke to at least 4 or 5 plumbing companies from abroad. One did not have any experience with grinder pumps, one didn’t show up, one said the issue belonged to St John’s County utilities, etc….i felt like I was lied to by every plumbing company in Jax. Then I remembered from probably 7 or 8 years ago that Duck Duck came out and did good work an issue. I called them, and Maynor came out that day. He did his due diligence which was extensive. He determined the remedy was the jetting machine as it turned out I had a clog in my line from the septic to the road (we have a deep lot), however, it would be available the next day. Compared to other plumbing issues we’ve had, this was a tough job. I think they give Maynor the tough jobs because it requires someone like him to get it done properly. Michael also helped on day 2 and was very knowledgeable as well. They got the clog cleared and repaired a small leak near the street. Duck Duck will definitely be my first call the next time I’m in need.
• TR

  Tony Rickard

  Nov 14, 2025
  1.0
  My condo management office recommended this business for an HVAC system replacement. I called, asked for the contact….was given his personal number. I called that day and left a message. Very clear, concise and polite. All my contact info. Absolutely nothing, not a peep. I called back 2 days later and explained what had happened so far. This time they took my email address and said a different guy would email me. That was 2 days ago. I’m glad business is so good that they can simply ignore potential customers. Heck, even if the answer is “no, we can’t help you”….any proper business would communicate at the very least. I’m certainly not wanting to chase them to get them to do work for me….I guess though, if things how they treat potential customers….what would I have to look forward to as a real customer? Remember, they have my name, phone number, and email address……and have not reached out at all. No email, no text message, no voice mail. Edit: Please be aware they ONLY called me AFTER this review, do not let their reply make you think anything different. If you have to chase them and beg to GIVE them money….how do you honestly think things will go after they have your money? To be clear, I received one call and voice mail after this review….no email. It is a flat out LIE…ANY CLAIM that anyone tried to call me. So, take THAT into account as well….LIARS!
• GR

  gordon rainey

  Nov 12, 2025
  5.0
  Cody was exceptional in all facets of his task at hand, septic inspection and pump out. He worked at a rabid pace exposing the lids and identifying the clog causing the tank to not function correctly. With a great attitude he explained what was going on, the remedy, and how long it would take. He finished ahead of his estimation, put everything back together and took payment by his trucks headlights on the hood of my car. Cody restored my faith in this insane, what’s in it for me world we live in where caring about ones profession and going above and beyond are usually found in memories of the past. Thank you again sir, sincerely!
• JD

  Joe Dragon

  Nov 6, 2025
  5.0
  11/6/2025 Cody and Evan came out today and drained our septic tank out and also fixed any clogs from grease and what not today,they also filled in a ditch i dug myself, which they didn't have to but did any way to help me out. They went the extra mile to make sure everything was working and flowing fine. They were very professional and explained everything as they went and answered any questions I had. And when they were done,knowing I had a dog and kids they double checked to make sure everything was filled in and safe. And the ladies that took my call were really cool and had a truck out there within the time they told me. If you guys are looking for a professional crew to get it done, if possible ask if Cody and Evan are available,if not, im sure the other guys are cool to. Great job!!

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