Shazam Home Services

Reviews

• CS

  Cecilia Schuckenbrock

  Oct 9, 2025
  4.0
  May 2019, we had a warm winter, like 70° days, so I didn't notice what would be my biggest fight for this house would last 6 years. The only water pipe they put along the north wall, and under the slab was my kitchen sink. I called to complain about it being frozen. I felt like IT was asking if I had turned it off and back on 🙄 but started looking into the random pictures I had taken during construction and found one showing holes in the wall, by the pipe before insulation and drywall. Each year I called in when it'd freeze knowing they weren't going to do the legwork to find out what was or wasn't in the wall. FFW to 2024 we had a bad hail storm and they refused to come for the reveal. I thought I was going to have to go broke fixing it should there be something. June 2025 the big reveal was finally going to happen, I called again and got no response, but the damaged siding was coming off, I'm anxiously videoing, and there it is, the proof I needed. I called again, saying they needed to come asap, again, no response. All the years of high electric/gas bills, freezing to death with an outdoor heater, inside, how was I going to do this, I posted on FB. A team showed up the next day, then the next day a crew was there to rip out the damaged wall, reinsulate and put in a new wall, to my standards, we agreed upon. This is not a fairytale story, but if I hadn't kept on them, I wouldn't have found out that yea, they got a bad rap, but the current team is willing to work things out. They can't go back and fix what previous teams did wrong, but they want all owners to love their homes and stay in the community they built for us. Of course there's things I wish were different, but they did right by me and I hope they can for you too!
• SA

  Stratton Arbuckle

  Jul 22, 2025
  2.0
  My AC has been broken for a week now, Sean told me Ryan would take care of it, as he was leaving town, Ryan showed up, said he’d call the A/C guys and have them come out, and he’d call me back after he got ahold of them to let me know when they are coming… that never happened… I still haven’t heard from Ryan 5 days later… my A/C is broken, and it’s the middle of July… Nothing but “oh they’ll call you” and then nobody ever calls… very irritating and wasteful of my time as I work full time I don’t have time for people to say they are going to show up and then don’t. I’m taking off work to get this fixed, I don’t need you running late, I don’t need you rescheduling. I need you guys to show up and do the things you said you would when we scheduled it to be done.
• CJ

  carlos jorge

  Jul 19, 2022
  1.0
  This company is a disgrace. They don't show up for appointments and ignore you when you try to follow up. Oakwood homes should be embarrassed for using this company
• ZH

  Zac H

  Sep 24, 2020
  1.0
  Impossible to work with. They will not return your phone calls or emails. We bought an Oakwood home, which we love, but our first year of Shazam has been a joke. One year, 1 visit from a technician that led to only 1 of several items needing addressed actually being addressed. The only reason to use Shazam is that it’s included in the original purchase, otherwise I strongly recommend not purchasing the annual service.

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