Coyote HVAC

Reviews

• CM

  Casey M.

  Aug 2, 2025
  1.0
  The short story: Not to be trusted. Just another contract service provider taking your money for unacceptable, low-quality work. The long story: I had a technician come out to service our swamp cooler for the summer in May. We hadn't used the swamp cooler at all because we were new homeowners. We bought this house in November, and needed help getting it primed for this Spring and Summer. We knew before buying the house that the swamp cooler was not maintained - but all we thought was that it had rusted and needed new pads, according to our inspection. (The previous owners said it was a relatively new system....it sure didn't look that way.) When I booked the service with Coyote HVAC, I requested a swamp cooler deep clean in addition to the seasonal start-up service, which they agreed to. The swamp cooler was full of rust and we didn't want to attempt to clean it ourselves. A few weeks after their visit, I realized that 1 of 2 vents in the house was not blowing any air whatsoever. (It took me a few weeks to notice because that vent is in-between the dining room and kitchen - not somewhere we constantly occupy or notice direct air hitting us.) Then I remembered that Coyote HVAC ALSO never tested the vents to make sure they were working after they supposedly got our swamp cooler up and running for the season. Anyways - 3 days days ago, the swamp cooler stopped working altogether. When I called Coyote to book another appointment (which I would have paid for), I was told that I am now out of their service area since they merged with a different HVAC company. So we scheduled a different HVAC company who came by yesterday. They reported that every part in the swamp cooler was busted, aside from the pads and the belt. The motor is fried. Only 1 of 8 distribution tubes is working. And, the inside is still completely rusted and looks the same as the photos from when we bought the house. There was no deep clean when the Coyote tech was here. In fact, I am not sure if he did anything at all, aside from tell us that it was "good to go". after spending about 20 minutes on the roof with it. Before leaving, he asked if we wanted to schedule an appointment to learn about heat pumps and a potential system upgrade at some point down the road. I agreed, thinking we would schedule an appointment a different day or the following week, but he immediately called a colleague to come over the same day and give us a $20k estimate for a new heat pump/AC system. Again, the first tech didn't mention ANYTHING about our current swamp cooler being on the verge of complete collapse. We weren't looking to install a brand new AC system, but they were sure quick to try and acquire our money for one. We knew the swamp cooler was NOT in good shape when Coyote HVAC came to prep it for summer. However, the issues that a different HVAC company discovered yesterday (like 7 out of 8 distribution tubes not working) and signs of system distress would have been obvious in May when the Coyote tech was here. I should have asked the technician for photos after he "cleaned" and serviced the cooler. Instead, I made the mistake of trusting Coyote HVAC to do what I paid them to do. How silly of me. Thanks for nothing.
• LT

  Liquid Thex

  Jul 24, 2025
  1.0
  They sold out to another company who does not offer the same services that coyote hvac used to (namely: servicing swamp coolers). In other words: They have become a worse company. That's what I'd expect when one company buys another in the same sector, they aren't doing it to improve our experience as clients. Tell ya what though I found Hytek Air Systems right around the block and the tech that came from them was smarter, more polite, punctual, and their receptionist was very nice.
• PC

  Philip Curry

  May 6, 2022
  5.0
  Kevin and Ben did an A+ job on my install.
• JH

  Jmamawow H

  Jun 14, 2021
  5.0
  Connor with coyote was very professional, knowledgeable and on time. We will continue to use coyote for our service and repair needs.

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