Business Details
About
Plumber
Location
Hours
Reviews
4.7
214 reviews
5 stars
187
4 stars
11
3 stars
4
2 stars1
1 star
11
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers generally praised the professionalism, efficiency, and expertise of the technicians, with many expressing satisfaction with the quality of work performed.
Communication
Feedback highlighted the company's strong communication skills, with many customers appreciating timely updates and clear explanations of services and pricing.
Pricing Concerns
Some customers expressed dissatisfaction with perceived high costs for services, particularly regarding parts and labor, leading to mixed feelings about value for money.
Customer Experience
Overall, many reviews noted positive interactions with staff, including friendly receptionists and technicians, although there were isolated reports of poor customer service.
Timeliness
LeapFrog Plumbing was frequently commended for their punctuality and ability to respond quickly to service requests.
- WSWilliam Smith4 days ago5.0Trenching and installation of new water supply line from the street. Both trenching crew and plumbers were neat and did a quality job despite some obstacles that had to be worked around. They informed me of options and I am happy with my increased water flow which had become very poor.
- KTKathlene Tabet4 days ago5.0Excellent experience. Josh knew exactly what to do and did a great job.
- TOThomas O'BrienOct 26, 20251.0A few weeks ago I called Leap Frog because I needed a new toilet flush mechanism and the handle was very hard to flush. The service tech replaced the flush mechanism and handle. The handle was poorly installed and the toilet ran continuously so I called to have it fixed A different tech came back to fix the problem and said the seal between the tank and toilet base was bad. I asked about a seal replacement and was told that on a 1 piece toilet it was not replaceable and I needed a new toilet. I told the tech I was going out of town and would address the issue when I returned. I was skeptical about the seal issue. A friend referred me to another plumber, who promptly responded, replaced the seal, reinstalled the flush mechanism and used a Kohller flush handle in lieu of the cheap one LeapFrog used. . I believe I paid way too much for a poor service and negligent advice regarding the seal. I’ve used Leapfrog on numerous occasions but this time it was the last. Response to CEO. Maurice, you told me or implied that the seal was not replaceable so essentially the option was a new toilet. I opted for a 2nd opinion and had the seal replaced. Thinking why would I replace an upscale toilet When a new seal would fix the problem?
- ALAlice LawrenceOct 23, 20253.0Cleaned out shower hose connection so water pressure could return to normal. Took maybe 15 minutes. Charged $249.
- LDLaurel DePalatisSep 30, 20255.0Kevin did a great job solving our problem.
Frequently Asked Questions About LeapFrog Plumbing, Inc
Is LeapFrog Plumbing, Inc a Black-owned business?
Yes, LeapFrog Plumbing, Inc is a Black-owned business.
What areas does LeapFrog Plumbing, Inc serve?
LeapFrog Plumbing, Inc serves Walnut Creek, Concord, Pleasant Hill, Martinez, Clayton, Orinda, Moraga, Alamo, Diablo, Danville, and San Ramon, CA.
Where is LeapFrog Plumbing, Inc located?
LeapFrog Plumbing, Inc is located at 2158 North Main Street, STE F, Walnut Creek, CA 94596, USA.
What are the business hours of LeapFrog Plumbing, Inc?
LeapFrog Plumbing, Inc operates 24 hours a day, 7 days a week.
What services does LeapFrog Plumbing, Inc offer?
LeapFrog Plumbing, Inc offers plumbing, gas lines, water heaters, piping, water lines, sewers, and drains services.
Which languages are spoken at LeapFrog Plumbing, Inc?
English is the primary language spoken at LeapFrog Plumbing, Inc.
Is LeapFrog Plumbing, Inc associated with any organizations?
Yes, LeapFrog Plumbing, Inc is associated with Gold Shovel Standard and Rotary.
Can customers visit nearby cafes or restaurants after their visit to LeapFrog Plumbing?
Yes, customers can visit Havana Cafe nearby, which offers Cuban, Indian cuisine and cafe services for a meal or a coffee after their visit.
Are there any nearby automotive services close to LeapFrog Plumbing, Inc?
Yes, several automotive-related services are near LeapFrog Plumbing, Inc including Autopia Car Wash, 5 Star Auto Glass, and Mercedes-Benz of Walnut Creek, which can be convenient for customers needing car care along with plumbing services.
What nearby places can customers visit for beauty or home services around LeapFrog Plumbing, Inc?
Customers can visit MeLange Couture for hair and beauty salon services, and Journey Garage Door for garage door services, both located near LeapFrog Plumbing, Inc.