Customer Service
Customers consistently praised the friendly, professional, and knowledgeable service provided by technicians.
Timeliness
Many reviews highlighted the prompt response times and quick service, often same-day, which customers greatly appreciated.
Thoroughness
Technicians were noted for being thorough in their diagnostics and explanations, ensuring customers understood their HVAC systems.
Trustworthiness
While many customers expressed satisfaction, a few raised concerns about perceived upselling and the accuracy of diagnoses, suggesting a need for improved transparency.
Overall Satisfaction
Overall, the majority of customers reported a positive experience and expressed a willingness to recommend Redding Heating and Air.