Customer Service
Customers consistently praised the professionalism, friendliness, and thoroughness of the technicians, highlighting their ability to explain issues clearly and provide excellent service.
Response Time
Many reviews noted the quick response times, with technicians often arriving the same day to address urgent issues, particularly during hot weather.
Technical Expertise
Technicians were frequently described as knowledgeable and skilled, successfully diagnosing and resolving various HVAC issues without being overly pushy about additional services.
Mixed Sales Experience
Some customers reported negative experiences with sales tactics, feeling pressured into unnecessary upgrades or repairs, contrasting with positive service experiences.
Overall Satisfaction
Overall, customers expressed high satisfaction with the quality of work and service provided, recommending Redding Heating & Air for HVAC needs.