Had a great experience with Shawn Burke. There are a few Shawn's here. My feedback would be that if a tech is doing something for the first time, they should read instructions and research before spending the customers time onsite doing that and asking the right questions to the customer. The important thing is they corrected the issue.
LW
Lisa Whitmer
Jan 29, 2025
5.0
Absolutely outstanding, came out ASAP on a weekend emergency, excellent service, very, very reasonably priced, got us right up and running, will ABSOLUTELY have them back every year to service our equipment, Thank you Ray Mac, you guys are the best❣️❣️❣️
CY
Corey Yake
Oct 30, 2023
5.0
Very helpful and quick response
ZA
Zeke Alexander
Apr 2, 2021
1.0
Callous, careless, and no customer service skills. They supposedly fixed my heating system, only to have it blow tepid air. Then the hot water tank they installed (and charged $4,000) stopped working after 2 years. The Ray-Mac technician told me it would be covered under warranty. Instead, they charged me a small fortune to repair it ($400), and didn't even bother to reply to my letter or phone call of complaint about the bill. Unprofessional and unresponsive doesn't even begin to describe it.
AY
Anastasia Yeager
Feb 12, 2019
1.0
Came then said needed parts ordered and left. Nothing for two weeks
I had to call them and the receptionist said couldn't find parts and replacement needed. This is what I call lousy service. I had decent service six years ago from them. I understand new ownership and lousy customer service.
Frequently Asked Questions About Ray-Mac Mechanical Inc
What services does Ray-Mac Mechanical Inc offer?
Ray-Mac Mechanical Inc provides plumbing, air, commercial refrigeration, custom sheet metal fabrication, heating, commercial HVAC, and Indoor Air Quality (I.A.Q.) services.
What are the business hours for Ray-Mac Mechanical Inc?
The business hours are Monday to Friday from 8:00 AM to 4:30 PM. The company is closed on Saturdays and Sundays but offers 24/7 emergency commercial services.
Where is Ray-Mac Mechanical Inc located?
Ray-Mac Mechanical Inc is located at 1023 Ream Ave, Mount Shasta, CA 96067, USA.
Which brands does Ray-Mac Mechanical Inc work with?
They work with brands including Thermo Pride, Fujitsu, Bryant, Buderus, First Co, Rinnai, Rehau, Bock, Anifowoc, Taco, and Armstrong.
What payment options are accepted at Ray-Mac Mechanical Inc?
Payment options accepted include American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I contact Ray-Mac Mechanical Inc for service inquiries?
You can contact them by phone at +1 530-926-5228 or via email at clerk@raymacmechanical.com.
Does Ray-Mac Mechanical Inc offer emergency services?
Yes, they provide 24/7 emergency commercial services.
What nearby amenities can customers visit when coming to Ray-Mac Mechanical Inc?
Nearby amenities include General Produce Co Ltd (a supermarket) for food shopping, and Seven Suns Coffee and Cafe, a coffee shop where customers can relax before or after their appointment.
Are there recreational activities near Ray-Mac Mechanical Inc?
Yes, customers can visit Mount Shasta Board & Ski Park for sports and recreation activities or explore the Old Ski Bowl Trailhead for hiking.
What accommodation options are available near Ray-Mac Mechanical Inc?
Nearby hotels include Mt. Shasta Hotel & Lodge, The Shasta Inn, and Econo Lodge, which are convenient for customers visiting from out of town.