Prodigy Plumbing

Reviews

• JO

  jj ohnson

  3 days ago
  5.0
  My water heater went out unannounced. Prodigy was my first call and they had me scheduled for a new install within 30 minutes. Their technicians were knowledgeable and friendly. They explained how the new system worked and how to properly maintain it. They left the job site clean. I would definitely hire them again
• XT

  X. T.

  Jan 3, 2026
  5.0
  Russell and Steve arrived quickly and provided immediate issue resolution. They were polite and understanding of our frustration, and did a full inspection with photos to illustrate the issues. They also gave a thorough explanation of potential future problems and total costs associated with prompt remediation. For a smaller company, Prodigy provides huge value, so we're likely to seek their services again.
• EM

  Eileen Mayelian

  Jan 2, 2026
  5.0
  Prodigy Plumbing was super easy to work with, they were accommodating, and were really efficient with scheduling and completing my repair. I would highly recommend Prodigy Plumbing to anyone in the Long Beach or surrounding area in need of plumbing services.
• VG

  Vera Gošić

  Dec 18, 2025
  1.0
  They are not BBB accredited company!!! I chose this company because of the many positive reviews, but unfortunately I should have paid more attention to the negative ones. I called them because my shower pressure was extremely low—the showerhead was barely dripping. I was told the shower valve needed to be replaced and that the job would take 1–2 days because they would need to access it from outside and open the side panel of my house. Once they opened the wall, they told me the wood was too old to close it back up. They deducted $300 for that, which I appreciated, but this left me with an open side panel that I now need to hire a contractor to repair. After replacing the valve, they tested the shower—and nothing changed. The water pressure was exactly the same. Then a younger plumber simply replaced the showerhead, and suddenly everything worked perfectly. This made it very clear that the valve replacement and opening the house were completely unnecessary and that the issue could have been solved by replacing the showerhead from the start. The entire job took about 4 hours, not the 1–2 days I was quoted. I was charged $3,600, and now I also have additional costs to fix the exterior of my house. I asked for a discount because I strongly believe I was charged for work that did not need to be done. The manager, Rick, was rude, impatient, and unwilling to work with me. He kept insisting the valve was the problem but could not explain why the issue remained after the valve replacement and was only fixed once the showerhead was replaced. This was an extremely frustrating and disappointing experience. I do not feel the work was properly diagnosed, fairly priced, or professionally handled.
• SG

  Sandra Gibbs

  Dec 5, 2025
  4.0
  We had a good experience with Prodigy. They came up with an innovative solution to our problem (which their competitors hadn't thought of), and the work was done quickly, professionally, and politely. They lost a star on two items: failure to communicate a message from the internal point of contact to the guys in the field, and the deeply creepy AI operator.

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