Technicians consistently demonstrated professionalism, knowledge, and courtesy during service visits.
Communication
Customers appreciated clear communication regarding service details and recommendations.
Customer Service
Overall, customers reported positive experiences with friendly and helpful staff, although some noted pushy sales tactics.
Service Quality
Many reviews highlighted thorough inspections and effective repairs, contributing to high customer satisfaction.
Trustworthiness
Several customers expressed confidence in the company's integrity, though a few raised concerns about upselling and warranty issues.
AA
ALMA ANDERSSON
1 day ago
5.0
I just love and appreciate American AC Heat and Plumbing!!!
Two nights ago, my heating system just stopped working. And with temperature: 69 degrees, I was devastated.
Ben M. And John R. arrived at my place and went to work immediately. They checked the indoor unit (all wirings), the condenser, the remote control, the electrical breaker, and some other parts that I don't know the names of. Then, they went back out to the condenser, opened it, and voila! the system started to work. Mysterious? I don't know.
They stayed for another 15 minutes, just to be sure that the system is working.
When the system was certainly functional, and after checking with the head office, they informed me that I do not owe the company any single cent. I was utterly astonished! Their reason: no service was done.
If it were another company, I am sure there would be charges.
I will definitely announce to my colleagues/friends to hire American AC Heating and Plumbing to do HVAC and plumbing work - it is the best in the west! Thank you for your big help. I will now be able to sleep in a well heated room.
BM
Barbara Miehls
5 days ago
5.0
We’ve used American Heating and plumbing over the years for maintenance. So when it was time to get a new furnace, they were the obvious choice. Lots of payment options and they charge the same whether you pay by check or with a credit card unlike other vendors who charge 3 % more if you go for the points on your card. They also offer financing at 9% which isn’t bad these days. They are solid and have been in business for 40 years..Highly recommend
DR
Daniel Romero8l
5 days ago
1.0
It felt like the technician was more like a salesman, which made me suspicious of him.
Paid $129 for them to change a filter and hand clean a fan.
Then they basically told me just about everything was wrong with my system.
After looking into it more I see that they have a lot of complaints with the better Business bureau.
They were also 2 hours late.
LC
Lauren Craniotes
Nov 14, 2025
5.0
I really appreciated how much time Stephen took to make sure everything was running smoothly and safely. Stephen was professional and respectful of my home. He also checked in with me multiple times to give me updates while doing the work. I truly appreciated how he walked me through everything in layman's terms. I feel well taken care of by American AC!
PS
Paull Searle
Nov 11, 2025
5.0
I would highly recommend American AC & Heat & Plumbing to Family, Friends, anyone needing services that are offered by this company. This is the 2nd time I have used this companies service.
My opinion, From the front office personnel to the field Technician, all above and beyond the other choices of contractors out there.
The technician Victor was knowledgeable, thorough, polite and friendly.
Here is why my opinion should matter
I have 34 years experience working in construction. 25 of the 34 years with one company / General Contractor building Hospitals and Medical Office Facilities.
The company I worked for had a financial database that showed I averaged $10 million a year in construction contract work and a total of approx. $250 million dollars in construction contracts in 25 years. Most of the work I managed was Heating, Air Conditioning and Plumbing related work. One project alone had 12 new Air Conditioning units the size of a school buses being replaced on the 4th floor roof of 4 buildings.
I don’t give compliments very often or very easily.
But do give credit where credit is due.
American AC & Heat & Plumbing comes Highly recommended from myself.
Thanks for the opportunity and good work.
Sincerely,
Paull from Norwalk, CA
Frequently Asked Questions About American AC Heat Plumbing
What services does American AC Heat Plumbing provide?
American AC Heat Plumbing specializes in HVAC contracting, heating and air conditioning, and plumbing services.
Where is American AC Heat Plumbing located?
It is located at 3437 Jack Northrop Ave, Hawthorne, CA 90250, USA.
What are the business hours of American AC Heat Plumbing?
American AC Heat Plumbing is open 24 hours a day, 7 days a week.
How can I contact American AC Heat Plumbing?
You can call them at +1 310-494-2552 or email info@americanac.com.
When was American AC Heat Plumbing established?
The company was established in 1981.
Is there a website where I can learn more about American AC Heat Plumbing?
Yes, visit https://americanairconditioning.com for more information.
What nearby businesses are close to American AC Heat Plumbing?
Nearby businesses include Angelo&Franco (cheese shop and building supply), Bulletproof Auto Spa (auto detailing), and Pride Sash (clothing and fashion accessories store).
Are there any automotive-related services near American AC Heat Plumbing?
Yes, MobilityWorks (car dealer and automotive repair) and Invisible Mask (automotive parts and accessories) are near American AC Heat Plumbing.
Which nearby locations could I visit for shopping after visiting American AC Heat Plumbing?
You could visit places like Exped'I'A Go, CheatingWorld (video game store and bar), and Piazza Mercanti (womens clothing store) for shopping.
What nearby services might be useful if I'm planning an event near American AC Heat Plumbing?
The Designs Avenue offers event planning services nearby, which could help with event organization.