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Founded in 2005, Quality First Home Improvement is your one-stop source for all your exterior, kitchen and bath home improvement in Concord, California, and surrounding areas.Quality First Home Improvement specializes in residential roofing, windows, TEX-COTE® coating, and solar panel installation. However, we do so much more! If you are ready to give your home a new look while simultaneously saving on your monthly energy costs, contact Quality First Home Improvement.
Many customers praised the professionalism and courtesy of staff members, particularly Ryan and Kyle, who were noted for their helpfulness and informative nature.
Quality of Work
Feedback on the quality of work was mixed; while some customers were satisfied with installations, others reported significant issues such as poor workmanship and the need for rework.
Customer Service
Customer service received negative feedback, particularly regarding responsiveness and follow-up, with several customers expressing frustration over lack of communication and unresolved issues.
Sales Tactics
Several reviews highlighted aggressive and pushy sales tactics, particularly from door-to-door marketers, which left some customers feeling uncomfortable.
Project Management
There were complaints about project management, including delays and miscommunication regarding timelines and project details, leading to customer dissatisfaction.
TJ
Talk Sports With JT
2 days ago
5.0
Jonathan was great. Great customer service communication 👌🏽and did a great job i will definitely recommend him to anyone
BG
bob gonzales
5 days ago
5.0
Ryan did an excellent presentation , I was very impressed.. He presented samples of the materials used for the project and answered all my questions in depth and in detail.
I'm seriously considering using this company in the near future for this roofing project.
Very professional
Best regards
Ron Gonzales
BP
Brett Parsons
Nov 6, 2025
5.0
Rodney and Keanu were fantastic and did great work on our shower! Appreciated their professionalism and great work.
MJ
Mary Jeno
Nov 2, 2025
2.0
I'll try to be succinct, and brief
1 star is for responsiveness alone. The project manager we worked with was always responsive and offered many times if something wasn't done right, they'd do it again. The problem is after its done wrong more than once you just want them out of your house.
We hired them for a bathroom remodel and to trim the window and walls in front living room. The appk 13k project was set to take 3 days (give or take).
Project budget remained unchanged, timeline not so much (2 weeks).
1. The wallpaper was installed sideways. Because of this and it was paper I had saved i had to reorder a different style.
2. It was reinstalled with gaps between the paper (see picture). Prior to reinstallation I repeated in several messages and verbally the wall was textured and needed to be smoothed. It was not, and before we sell the house we will have to redo this ourselves. It honestly looks awful between the gaps and the bumpiness.
3. Frequently things were done wrong despite instruction. The trim on windows was way larger than requested and had to be redone. The wallpaper as above. The toliet roll was installed incorrectly and I redid myself. The trim along the ceiling was a solid inch larger than requested and done before patching the wall (see picture).
4. Most recently we found bubbles under our sink and realized the plumbing was done incorrectly without adding a B nut to the top or cutting the pipe at all to fit size as it should be. We will redo this ourselves.
While I worked my husband had to work from home and try to help manage. The issue was that there was frequent redirection (more issues than noted above) and parts were ordered in wrong sizes, dimensions incorrectly done, that it took a lot of time away from his work day and was still an end result I wouldn't have spent 5k on let alone over 10 grand.
Moral of the story. Responsive project manager, stayed on budget. but no other positive notes. Would not reccomend for family or friends
Frequently Asked Questions About Quality First Home Improvement
What services does Quality First Home Improvement provide?
Quality First Home Improvement offers residential roofing, windows, TEX-COTE® coating, solar panel installation, home painting, gutter installation, and general home improvement services including roof repair and replacement.
Where is Quality First Home Improvement located?
Quality First Home Improvement is located at 1170 Burnett Avenue, Concord, CA 94520, USA.
What are the business hours of Quality First Home Improvement?
The business operates Monday through Friday from 8:00 AM to 6:00 PM, and on Saturdays from 8:00 AM to 2:00 PM. It is closed on Sundays and certain holidays like Thanksgiving and Christmas.
Which areas does Quality First Home Improvement serve?
They serve Concord, California, and surrounding areas including Napa, Marin, Solano, Alameda, San Mateo, San Joaquin, and Contra Costa counties.
How can I contact Quality First Home Improvement?
You can call them at +1 925-886-2185 or visit their website at https://www.qualityfirsthome.com/.
Does Quality First Home Improvement have a social media presence?
Yes, they have profiles on LinkedIn, Pinterest, TikTok, YouTube, Facebook, Instagram, and Twitter.
What nearby shops can I visit before or after my appointment at Quality First Home Improvement?
Nearby you can find hobby shops like Just Trains, furniture stores such as Bed Zone and Tip Top Kitchen and Bath, and gift shops like Flowers Valley for a variety of shopping experiences.
Are there any nearby educational or training centers?
Yes, Contractors State License Schools and ITT Technical Institute - Concord Campus are nearby, offering education and training services.
Where can I find nearby home improvement or contractor services around Quality First Home Improvement?
Nearby you can find services such as Expressions General Remodel, Green Bay Remodeling Inc, Comletric Inc, and Windowsmith Window Cleaning for home improvement needs.
Is there local support for home security near Quality First Home Improvement?
Nearby home security services include Plexus Integrations, Juan Dias Sales Representative ADT Security, and ADT Security Services.