Business Details
About
HVAC ContractorAir Conditioning ContractorHeating ContractorHeating Equipment Supplier
Big Air Heating & Air Conditioning is part of the Bonney Family of Companies that prides ourselves on offering the best installation and repair of residential heating and a/c systems in the Concord area.
Location
Hours
Reviews
4.8
277 reviews
5 stars
257
4 stars
9
3 stars1
2 stars2
1 star
8
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the professionalism, thoroughness, and knowledge of the technicians, highlighting their ability to diagnose and resolve issues effectively.
Pricing
Many reviews noted competitive pricing and reasonable estimates, with several customers expressing satisfaction with the value received for the services provided.
Communication
Customers appreciated the clear communication from the team regarding service details, appointment confirmations, and follow-ups, contributing to a positive overall experience.
Installation Experience
The installation process was often described as efficient and clean, with technicians being punctual and respectful of customers' homes.
Customer Support
While many customers had positive experiences, some expressed frustration with customer service responsiveness, particularly regarding appointment scheduling and follow-up.
- JVJose VargasNov 10, 20255.0Big Air is absolutely fantastic! From start to finish, they were professional, responsive, and truly cared about getting the job done right. My AC went out during a heat wave, and they came out the same day to diagnose the problem. The technician was friendly, knowledgeable, and explained everything clearly before starting any work. The repair was quick, the price was fair, and my system has been running better than ever since. You can tell they take pride in their work and value their customers. I’ll definitely be calling Big Air for all my heating and cooling needs in the future. Highly recommend!
- DNDaniel NiedererNov 7, 20255.0Excellent Service, we have been using them for years, highly recommended.
- WCWesley CheNov 5, 20255.0Prompt and thorough service with 20-minute pre-emptive phone call and text notification before arrival. Took pictures of all the issues of concern and quoted repair/maintenance costs associated with each issue. Professional and friendly service.
- LKLily KunczynskiNov 4, 20255.0The service man was able to make my hearing system work. He will come back and check it in 2 weeks.
- HTHeidi TemkinOct 23, 20251.0I was told the visit to fix my furnace would be $89. If new parts were needed- that would be an additional charge plus labor. The technician took his time diagnosing and then up charged me another $150 for extra time, totaling $240. He recommended a new furnace at a cost of 19k. Or at new inducer moter at $4200. I decided to get second option from a trusted source who said nothing was wrong and recommended a new inducer motor at 2k. Total rip off using these guys.
Frequently Asked Questions About Big Air Heating & Air Conditioning
What services does Big Air Heating & Air Conditioning provide?
Big Air Heating & Air Conditioning specializes in installation and repair of residential heating and air conditioning systems.
Where is Big Air Heating & Air Conditioning located?
The business is located at 1000 Detroit Ave, Concord, CA 94518, US.
What are the operating hours of Big Air Heating & Air Conditioning?
They are open Monday through Friday from 8:00 AM to 4:30 PM, and closed on Saturdays and Sundays.
How can I contact Big Air Heating & Air Conditioning for service inquiries?
You can reach them by phone at +1 925-687-7942 or email at info@bigairheatac.com.
Does Big Air Heating & Air Conditioning have an online presence for more information?
Yes, you can visit their website at https://www.bigairheatac.com or their Facebook page at https://www.facebook.com/143667422339541.
Since when has Big Air Heating & Air Conditioning been in business?
They have been providing local, reliable service since 2001.
Are there any nearby fitness centers customers can visit before or after their appointment?
Yes, Isaac Fitness and Gamespeed gyms are nearby, offering opportunities for fitness and recreation.
What nearby home improvement stores are close to Big Air Heating & Air Conditioning?
Customers can visit nearby stores including Sinclair Construction and Alp Construction and Painting Inc for home improvement needs.
Are there any nearby restaurants customers might want to try when visiting the area?
Salsa Verde Mexican Cuisine is a nearby restaurant offering Latin American dishes for a great dining experience.
Can customers find any other contractors or suppliers near Big Air Heating & Air Conditioning?
Yes, there are several nearby contractors such as Carter's Flooring, K Floors, and Acker Roofing that customers might find useful.