Big Air Heating & Air Conditioning is part of the Bonney Family of Companies that prides ourselves on offering the best installation and repair of residential heating and a/c systems in the Concord area.
Customers frequently praised the professionalism, thoroughness, and knowledge of the technicians, highlighting their ability to diagnose and resolve issues effectively.
Pricing
Many reviews noted competitive pricing and reasonable estimates, with several customers expressing satisfaction with the value received for the services provided.
Communication
Customers appreciated the clear communication from the team regarding service details, appointment confirmations, and follow-ups, contributing to a positive overall experience.
Installation Experience
The installation process was often described as efficient and clean, with technicians being punctual and respectful of customers' homes.
Customer Support
While many customers had positive experiences, some expressed frustration with customer service responsiveness, particularly regarding appointment scheduling and follow-up.
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Jose Vargas
Nov 10, 2025
5.0
Big Air is absolutely fantastic! From start to finish, they were professional, responsive, and truly cared about getting the job done right. My AC went out during a heat wave, and they came out the same day to diagnose the problem. The technician was friendly, knowledgeable, and explained everything clearly before starting any work.
The repair was quick, the price was fair, and my system has been running better than ever since. You can tell they take pride in their work and value their customers. I’ll definitely be calling Big Air for all my heating and cooling needs in the future. Highly recommend!
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Daniel Niederer
Nov 7, 2025
5.0
Excellent Service, we have been using them for years, highly recommended.
WC
Wesley Che
Nov 5, 2025
5.0
Prompt and thorough service with 20-minute pre-emptive phone call and text notification before arrival. Took pictures of all the issues of concern and quoted repair/maintenance costs associated with each issue. Professional and friendly service.
LK
Lily Kunczynski
Nov 4, 2025
5.0
The service man was able to make my hearing system work. He will come back and check it in 2 weeks.
HT
Heidi Temkin
Oct 23, 2025
1.0
I was told the visit to fix my furnace would be $89. If new parts were needed- that would be an additional charge plus labor. The technician took his time diagnosing and then up charged me another $150 for extra time, totaling $240.
He recommended a new furnace at a cost of 19k.
Or at new inducer moter at $4200.
I decided to get second option from a trusted source who said nothing was wrong and recommended a new inducer motor at 2k.
Total rip off using these guys.