Business Details
About
PlumberWater Heater SalesWater Heater Service
At THE Water Heater Company, we provide THE Best Service at THE Best Value – guaranteed.
We've serviced tank and tankless water heaters in Los Angeles County for years and are excited to have a new office here in Van Nuys!
Our company was created from our two founders’ shared vision to combine industry-leading knowledge and expertise, with a passion for service excellence, to operate as THE water heater company. Our entire team is united in this quest to be the best. We continuously train, we work together to exceed expectations, and we get better every day.
Our goal is to provide our community with the highest quality service and solutions — proudly working every day to earn our reputation as Your Trusted Water Heater Authority.
Location
Hours
Reviews
4.9
986 reviews
5 stars
957
4 stars9
3 stars5
2 stars2
1 star13
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians consistently demonstrated professionalism, punctuality, and thoroughness during installations and repairs.
Customer Service
Customers praised the company's responsive and friendly customer service, with many highlighting clear communication and detailed explanations.
Quality of Work
The quality of installations and repairs received high marks, with many customers noting attention to detail and adherence to safety standards.
Honesty and Transparency
Several reviews emphasized the company's honest approach, providing clear options without aggressive upselling.
Pricing Concerns
While many found the service to be worth the cost, some reviews mentioned concerns about pricing being higher than competitors.
- NSNinaz Saffari3 days ago5.0Excellent service from beginning to end. This company is so professional. They communicate every step of the way. From the moment I called about my broken water heater they were friendly and polite and moved fast to send someone out to address my problem. Justin is the nicest person and explained the issues in the easiest way to understand. He was extremely knowledgeable and helpful. Justin worked really hard for two days and I ended up with a new water heater. When the pipe he had installed had a leaking problem he came back immediately and replaced it with a higher quality pipe. I’m so happy I found them!
- BEBrian Ernst3 days ago5.0We had a slow leak in our old water heater that left the garage floor soggy. The Water Heater Company popped up as a recommended option and they were absolutely stellar. Mike P. and his trainee, Jake, arrived at 8:30am sharp - right when they said they would and immediately diagnosed the problem. It was time for a new water heater and what really struck me was that Mike P. and Jake took the time to explain our options, walk us through each scenario, and help us make the best decision for a new unit. Not only that, but they also explained how our vent angle needed to be brought up to code and that new fixtures, earthquake straps, and a new pan would provide the most peace of mind. We went with these recommended options and the work was completed same-day and on-time. Afterward, Mike P. and Jake went over all the work that was done, how to turn on/off the pilot light, and then cleaned up all their gear (and hauled away the old unit) so the space was like new. Consummate professionals and we will be using The Water Heater Company again when the time comes.
- KBKirit Bhamre6 days ago5.0From start to finish, the experience with Justin L, Shawn R, and Zach R on our tankless water heater installation was nothing short of exceptional. Their thorough site inspection right at the outset gave me real confidence that I was in good hands. Each option was explained with professionalism and patience, ensuring I was fully informed before making any decision. Throughout the install, their attention to detail truly stood out—they clearly take pride in their workmanship. The installation area was kept spotless, and afterward, everything looked pristine, with no trace they’d even been there aside from a perfectly functioning system. What really impressed me was their willingness to go above and beyond: the team worked late into the evening to make sure the job was finished perfectly, never once appearing rushed or cutting corners. If you’re seeking a crew that combines technical skill with respect for your home and schedule, I’d highly recommend Justin L, Shawn R, and Zach R. Exceptional service and professionalism from start to finish
- EEemeryNov 15, 20255.0The Water Heater Company was a pleasure to work with. They were quick to respond to my inquiry and scheduled someone right away. Communication was excellent and I was updated through every phase of the work. They provided me with what I felt was a fair quote to replace my water heater. Specifically, Justin clearly explained the scope of work, estimate, and set clear expectations. He completed all work well within one day, everything worked great, all the piping and fixtures were professionally installed and it looked fantastic. So happy with the service.
- DBDenise BaruchNov 11, 20255.0Excellent service! From start to finish the experience with the Water Heater Company was very good. Kariana was friendly and helpful when I called for a service call. I was able to get the appointment for the next day. Mark W was outstanding – polite, respectful, and incredibly knowledgeable. He replaced the 50 gallon water heater, expansion tank and pressure regulator valve quickly and professionally. It's rare to find such great service these days. I highly recommend the Water Heater Co.
Frequently Asked Questions About THE Water Heater Company
What services does THE Water Heater Company offer?
THE Water Heater Company offers services including repairs, maintenance, replacement, and installation for both tank and tankless water heaters, as well as recirculation pump and water filtration installations.
Which water heater brands does THE Water Heater Company work with?
They work with top brands such as Bradford White, NORITZ, Rinnai, NAVIEN, Grundfos, and HALO Water.
Where is THE Water Heater Company located?
THE Water Heater Company is located at 808 Calle Plano, Camarillo, CA 93012, USA.
What are the business hours for THE Water Heater Company?
They are open 24 hours a day, 7 days a week, every day of the year.
Which areas does THE Water Heater Company serve?
They serve Los Angeles County, Ventura County, Orange County, and cities including Carpinteria, Goleta, Montecito, Santa Barbara, and Summerland.
What payment options are accepted at THE Water Heater Company?
They accept American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
How can I contact THE Water Heater Company?
You can reach them by phone at +1 818-358-6110 or email at contact@thewaterheatercompany.com.
What nearby places can I visit when I come to THE Water Heater Company?
Nearby, you can visit Best Quality Lighting, a home improvement and lighting store; Gameland, a video game and arcade venue; and the American Red Cross Central California Region for community services.
Is public transportation or nearby landmarks helpful for finding THE Water Heater Company?
Yes, nearby businesses like Modular Motorsports Racing (MMR) and Orca Design & Manufacturing can serve as local landmarks to help locate THE Water Heater Company in Camarillo.
What categories does THE Water Heater Company fall under?
They are categorized under Plumber, Water Heater Sales, and Water Heater Service.