Customers consistently noted that Roto-Rooter technicians arrive on time and keep their scheduled appointments.
Professionalism
Technicians are frequently described as knowledgeable, friendly, and professional in their service.
Quality of Work
Many reviews highlight the high quality of work performed, with technicians effectively resolving plumbing issues.
Customer Service
Overall, customer service is praised, although there were a few negative experiences regarding communication.
Affordability
Customers appreciated the reasonable pricing and transparency in quotes for services.
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Barb Ferguson
Nov 8, 2025
5.0
We have found Roto-Rooter has provided us with years of excellent service for our septic and for drain issues inside the house. They are always prompt, polite and knowledgeable. We are most confident that they can give us expert solutions and we have confidence in their work. What more could you ask??
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Nevin Saflin
Oct 23, 2025
5.0
Called them to do some plumbing repairs, and it turned out to be a simple fix. They ALWAYS come when they say they are going to come, and they NEVER say that they can't do something, unlike some other plumbing companies, so I would highly recommend their plumbing services to anyone that is looking for an experienced and reliable plumbing company.
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Bettyann Fulton
Oct 12, 2025
1.0
The plumber did a good job but I had to insist he replaced the part that was acting up. Further to this post, I have since learned that the plumber that attended my house lied to me about what needed to be done. When I signed the invoice I only saw the bottom of the bill, not what the plumber wrote in his comments which were lies. I will be reporting this company to the better Business bureau.
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Salishgal
Oct 8, 2025
5.0
The service was excellent.Leon was very knowledgeable and thorough. I was extremely satisfied.
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Roxanne Brossard (Roxy)
Oct 3, 2025
5.0
I called Roto-Rooter as I had a plugged up drain and an over flowing dishwasher that leaked all over the floor …. They were fully booked that Monday but luckily they understood my distress and reached out within a couple of hours !!! They were polite , knowledgeable , friendly and fully organized . They answered clearly all of my questions and concerns and had all of the equipment necessary to deal with my problems promptly and professionally . They even helped out with the wet carpet in the room next to the issue with their shop vacuum and even discovered that my washing machine hose was leaking as well and tightened everything up ! I was so pleased and grateful for everything they had done for me that they definitely turned a nightmare day into a great day !!! The bill was also very reasonable and I will always remember the welcoming “ free compassionate hug “ that was much appreciated that day ! Thank you so much for your great support and service ! I will definitely reach out again if needed 🤗🙏🙏