Technicians are consistently described as professional, knowledgeable, and friendly, providing excellent customer service.
Timeliness
Customers appreciate the prompt response times and adherence to scheduled appointments.
Quality of Work
The quality of repairs and service is frequently praised, with many customers expressing satisfaction with the outcomes.
Communication
Clear communication regarding service details, pricing, and follow-up is highlighted positively, although there are some isolated complaints.
Customer Experience
Overall, customers report a positive experience, with many expressing a willingness to recommend Roto-Rooter for plumbing services.
BM
B Mann
Jan 5, 2026
5.0
Tom is a consummate professional. Well spoken, articulate and has a strong grasp of one of our official languages. I appreciated his ability to locate and correct the issue i had in a timely manner. Excellent service,
Would highly recommend Tom and the company he works for. I will be requesting Tom for any further services on any of my homes moving forward.
Thank you Tom.
KK
Karen K
Dec 30, 2025
5.0
Fast efficient knowledgeable and experienced
TT
Terrence Totzke
Dec 29, 2025
5.0
Mr V. Antonets was outstanding and highly professional in every way. He was very polite and pleasant. A credit card himself and his firm. We are very thankful for his kindness and rapid response on our behalf.
HM
Herb Magee
Dec 25, 2025
5.0
Kirk from Roto-Rooter was here within the timeframe and the work was done very professionally.
Very pleased with Kirk and Rotor-Rooter and would highly recommend them for your plumbing needs.
Herb Magee
Nanaimo BC