Technicians consistently demonstrated professionalism, knowledge, and effective communication throughout their service.
Customer Service
Customers praised the friendly and accommodating nature of the staff, highlighting their willingness to assist and provide clear explanations.
Timeliness
Many reviews noted the prompt response times and quick service, especially during busy periods.
Quality of Work
The quality of service and repairs was frequently commended, with technicians effectively diagnosing and resolving issues.
Value for Money
Customers appreciated the reasonable pricing and felt they received good value for the services provided.
AG
Amreen Grewal
3 days ago
5.0
Rachael and her team have been fantastic to work with on 3 separate HVAC installation projects across two commercial properties. Working with Rachael is effortless — she handles coordination seamlessly, even when multiple contractors and visits are involved. Her communication is excellent, and she consistently ensures that everything stays on track and is completed to a high standard. The installation work by the ProAce team has always been done effectively. I highly recommend Rachael and her team for any HVAC project !
MM
Mehrshad
Jan 1, 2026
5.0
Arde helped me with our furnace a few days ago and I would rate him 10 out of 5 stars if I could.
There was a miscommunication over timing of the appointment so he waited 40 minutes for me. He was super nice and friendly.
He was patient and spent a lot of time with me explaining everything I needed to know. We are new home owners so I knew nothing about the furnace.
So he went over everything that was needed and we also talked about AC for future need. He also checked the furnace to make sure it runs smoothly for the rest of the year.
I didn't knew anything about this company. It was kind of a blind booking hoping for the best but I couldn't be happier, and I 100% recommend them to friends and everyone. Specially their technician Arde.
DT
David Thomson
Dec 31, 2025
5.0
Our antique furnace from the 70's is a good old beast blowing a ton of hot air. We want to keep her running as long as we can. We requested a yearly tune up service. Our Pro Ace service tech Zach did a great job. He probed, scrubbed and vacuumed and gave us a full report including photos of the inside. I liked that he had me turn the furnace off and on so he could see it start up. He checked the gas pressure and did a soap bubble spray to ensure no leaks. 5 star service Zach!
KM
Ken McRory
Dec 29, 2025
5.0
Our 11 month old continental furnace wasn't working properly so I called pro ace heating who installed it and Jordan a technician was sent out hours later to assess the problem. He determined that the thermostat was faulty but didn't have a spare on hand but hopefully tomorrow one would be sent here. I am very impressed with the prompt response and hopefully the new thermostat will resolve the furnace issue. The following afternoon a technician by the name of Hussein was sent here and after discussing some new information regarding the furnace issues he thoroughly inspected the wiring connections in the thermostat and the furnace and determined that a couple wires were improperly connected so he relocated them. He explained to me that the original thermostat was probably fine but to ensure my satisfaction he installed the new one. After the furnace operated through the night it ran perfectly. It actually behaves differently. It's quieter than it ever was. Thanks so much Hussein for your expertise and thanks to the team at Pro Ace heating.
SR
Sylvia R
Dec 28, 2025
5.0
Mohammed really knows his stuff when it comes to furnaces. He showed up with holiday cheer, ready to tackle the installation. He offered a ton of helpful advice throughout the process. Honestly, he was incredibly polite and did a fantastic job. It's refreshing to see such good work. And his assistance also very good and hard worker.
Yeah, Hussen was so good when he came to fix the furnace. He really knows his stuff, you know? He patiently worked through it, trying to pinpoint exactly what was wrong. It's always a relief when you find someone who's not only skilled but also takes the time to figure things out properly. He definitely got it sorted.
Kelvin, the salesman, was incredibly polite and patient throughout the whole process. He really took the time to explain everything and made sure we understood all our options. It was a huge help having him guide us in finding the perfect furnace for our needs. Honestly, his assistance made a potentially stressful decision so much easier. We really appreciate his dedication and expertise.
Thank you for the hard work during the Holiday.
Frequently Asked Questions About Pro Ace Heating and Air Conditioning
What services does Pro Ace Heating and Air Conditioning offer?
Pro Ace Heating and Air Conditioning offers HVAC contracting, heating services, plumbing, water heater sales and service, and electrical services.
What brands does Pro Ace Heating and Air Conditioning work with?
They work with Carrier, Continental, John Wood, Mitsubishi, and York brands.
Where is Pro Ace Heating and Air Conditioning located?
The company is located at 3993 Henning Drive, Suite 101, Burnaby, BC, V5C 6P7, Canada.
What are the operating hours of Pro Ace Heating and Air Conditioning?
They operate 24 hours a day, 7 days a week, every day of the year.
How can I contact Pro Ace Heating and Air Conditioning?
You can reach them by phone at +1 604-293-3770 or email at info@acecare.ca.
What cities does Pro Ace Heating and Air Conditioning serve?
They serve multiple cities including Surrey, Vancouver, West Vancouver, North Vancouver, Burnaby, Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, Pitt Meadows, Langley, Richmond, Delta, Squamish, White Rock, Whistler, Mission, Abbotsford, and Chilliwack.
Are there any nearby businesses related to HVAC services close to Pro Ace Heating and Air Conditioning?
Yes, Canadian Care Heating and Cooling is a nearby business that also offers HVAC services.
What nearby places can I visit for sports or community activities near Pro Ace Heating and Air Conditioning?
You can visit the Pacific Coast Amateur Hockey Association nearby for sports and community activities.
Are there any nearby businesses for home supplies or pharmacies near Pro Ace Heating and Air Conditioning?
Yes, Shoppers Drug Mart and Instyle Cabinet Burnaby, which offers furniture and carpet, are nearby.
What social media platforms can I use to follow Pro Ace Heating and Air Conditioning?
You can follow them on Facebook at https://www.facebook.com/348356308569758 and on Instagram at @proaceheating.