SMW Refrigeration and Heating, LLC

Reviews

• CS

  Camron Sillito

  3 days ago
  1.0
  These guys love to “suggest”’parts you need and then extremely overcharge you for them. For example they told me I need a new capacitor that was going to cost me $285 and that was with a membership with them even though that same part at Home Depot or Amazon is only at most a $75 part. They always find items for you to purchase or upgrade even if the tech that serviced you house the year before found nothing. DO NOT USE THEM.
• JP

  Josephine Phillips

  Nov 17, 2025
  5.0
  SMW delivered a fantastic experience from start to finish for our 2 new split system air conditioning units! Their pre-install and install-day communications were clear, timely, and helpful, which made the entire process stress-free. The installation team was professional, respectful, and kept our home clean throughout the job. After installation, they provided a very rapid response to resolve a minor issue, showing just how committed they are to quality service and customer satisfaction. We were thoroughly impressed. Top-notch company, and we’ll definitely be relying on them for all our air conditioning maintenance needs in the years ahead. Highly recommended!
• KF

  Katherine Feltmann

  Nov 17, 2025
  5.0
  Great communication, technician showed up on time and called when he was 30 minutes away, very respectful of property, and provided great customer service. I opted to sign up for their platinum club for routine maintenance. I know many of my neighbors use this HVAC company and they are well-trusted in the community.
• MK

  Michael Kellogg

  Nov 13, 2025
  5.0
  Love SMW! We have the bi-annual warranty on our 2 a/c units . Totally recommend everyone to get it. The units are very expensive and in Arizona we need our good air conditioners for the summer . SMW always sends out a great technician who knows the best for our house a/c. David Rodriguez was just at my house today and he was VERY thorough and showing me all he was doing. We have 2 HALO LED'S which I highly recommend in AZ to have. They help keep dust down within the house. Helps with our healthy breathing needs. 2 thumbs up on SMW & will always renew our warranty with them. Good people work there! Thank you.
• JW

  James Walker

  Nov 7, 2025
  5.0
  I cant say enough about this company and the way they handle every aspect of every job they have done for me. I have been using SMW for a few years now to include a new AC installation last year. Unfortunately the compressor went out on the new unit but all worries were immediately extinguish. It started with the owner of the company getting directly involved. He contacted me right away after his tech found the problem and he assured me that everything was going to be just fine. They were back out to my house the next day with a new compressor and got my ac back up and running. From the owner on down, to include the people in the office who answer the phone and especially his technicians, just good people who were professional and even more importantly made me feel like my job was the upmost important thing to them. I know these are all things someone should expect from any company for any kind of service but we all know these things are not always found by customers. I would recommend SMW to anyone for their HVAC needs!

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