Plumbing Masters

Reviews

• HD

  Hi de

  6 days ago
  1.0
  Regrettably, this company exploits its customers. Do not be misled by other reviews. We encountered an emergency, and they charged us for their service call and for unclogging for $90. When they were unable to resolve the issue, they proposed hydro-jet cleaning for $1,500. I said absolutely not and their price was too pricey! And I was right. I contacted other companies, and they quoted less than $200. They also wanted to charge for a camera scope to inspect the pipe $150 more. They concluded that we needed to open the wall and cut a pipe. Before they commenced work, I explicitly instructed them not to engage with the tenant! I made it clear several times that they should only communicate with me, the owner who is paying them. Yet, they continued to inform the tenant that they might not finish that evening and suggested she should find a hotel. All the while, I was waiting outside to learn what the plumber found so I could assist my tenants if they needed a place to stay. The plumber caused my tenant so much anxiety that she booked a hotel independently. In the end, they discovered the problem and completed the work by 6:30 pm, but it was too late to cancel the hotel reservation. The plumber ought to cover her hotel costsbut, of course they claim they are not liable. I also communicated to them my desire to use a different credit card when it was time for payment. The plumber and his colleague or supervisor told me not to worry, as they could change the credit card and that they would send me a detailed bill of all the work they completed first. However, that was not the case! They charged my credit card right away, and I had to contact them numerous times to get a receipt, let alone an invoice. To my dismay, the invoice reads, "Estimate Best $2,000" for a job that was initially quoted at $40-90. I have reached out via email and phone trying to get a detailed report, but they seem to be either choosing to ignore me, indifferent since they have already been paid, or both. I will not be calling them again. This is entirely unprofessional!!
• SB

  Steve Brayer

  Nov 16, 2025
  5.0
  I’ve never used Plumbing Master’s. My residential main water (31 years old) needed replacement. In addition it required a pressure control valve. Plumbing Masters was fantastic from the first call to payment for the completed job. I received same day service. “Chase” the responding plumber was friendly and knowledgeable. He went above and beyond in completing the job.
• TF

  Tylee Farney

  Nov 14, 2025
  5.0
  I am not one to write many reviews but after today I really needed to. I feel like plumbing is our curse that never lets up and we found a leak with quite a bit of water damage. Plumbing masters was our first call and Cody Yeager was our tech that came out and he was amazing! We were still recovering financially from our last plumbing disaster and he was truly so nice about everything. I feel like so many companies put so much pressure on you to go with them and spend so much money for something. Cody did not do that, he was honest and polite and so understanding to where we were and I honestly say I would be requesting him to work with from here on out. Thanks Cody!
• BB

  Bryan Burkhalter

  Nov 12, 2025
  1.0
  Hello I want to tell you I had the worst experience with Plumbing Masters. I had 2 gentlemen come to my residence as I was having issue with water pressure and temperature. They were here for 2 hours and came to me with estimates to upgrade my toilets which I didn't ask for or want and what they told me I needed was completely wrong! I called a competitor and they came to do a tankless water heater flush and adjust the thermo mixing valve. They recommended I just replace the valve when all I really needed was a flush and to turn the valve to WARMER. I spent $49 on the assessment and I was able to get the flush done for $199 with a much better company! DO NOT RECOMMEND Plumbing Masters unless you want to spend $20 k on something that didn't even need to be replaced.
• KD

  Kim Drayden

  Nov 7, 2025
  5.0
  I rarely write reviews; I figure I pay someone or a company to do a good job or provide good service. That said, occasionally you run across those who do excellent work. Tree roots compromised our sewer line. We called Plumbing Masters. Four technicians came out. All four guys were pleasant, courteous, clean, and knowledgeable, and answered all questions regarding the job. I want to thank Aaron, Miguel, Julio, and Vinny for a job well done. Additionally, the lady who answered the phone deserves kudos for her professionalism.

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