Paschal Air, Plumbing & Electric

Reviews

• JG

  Jamon Glenn

  2 days ago
  5.0
  Thank you, Steffan, for providing us with such excellent service. I hope you are recognized for your work. You made this a pleasant experience for us. I highly recommend Steffan, he stands out above the rest as far as I am concerned. I would love to be able to request Steffan for all future service calls...he is that good!!
• TS

  Tommy Sorrows

  5 days ago
  5.0
  This is an add-on to my last review, they just finished a total repipe of our house and I’m more than pleased with them and their professionalism. If you don’t at least give them a try you’re missing out. I’ve met more than my fair share of plumbers in my life and every single person that has come to our house is amazing. Not only do they do great work but they are the nicest people. I can think of a lot of plumbers I wouldn’t want to leave on my house alone ( some I’m not even sure I wanted them in there while I waited) but these are the most trustworthy people I’ve ever met in any profession. The people are what makes this company great. They work their butts off. They just finished a two day job in a day and put in 12 hours to do it! Colby and his crew are top notch. I’ve met a few electricians and HVAC too and same as the plumbers. All but one job we were not able to be home while they worked and I never had a concern. I don’t know that I’ve Heber said that ab a company. When we had our ducts replaced I told the guys if they needed a drink they could help themselves and when we got home there was a $5 bill on our counter and we couldn’t figure out where it came from. They had taken a couple of drinks and left us $5!!! Not necessary but wow, only classy kind people do something like that. I don’t know where they find these folks but they hire great people and we love their work! We signed up with Paschal “Premier plan” in April and have had several months under our belt of working with them. We’ve also had a lot of projects completed with them as well. New duct work, new hot water heater and some smaller jobs like a ceiling fan, kitchen light move and bathroom fan. I’m more than pleased with their work. Every technician that has come out is courteous, professional and knowledgeable. I’ve never felt they were selling to us either. We really like that they provide three all-in-one services so we don’t have to call three different companies for separate issues. We have not had to call them yet for a service call so I can’t speak to that yet but I really like that they provide those services to members at a discounted rate and I’m sure it would be a quicker response having a membership. I haven’t compared prices either to see if theirs are higher or lower, we haven’t felt gouged on any of them and they seem fair. Basically cheap service and products usually end up costing more in the end anyway so I don’t mind paying market value if I know we are getting great technicians and we have. The duct work required several days work and we couldn’t be at home all the time and I felt completely comfortable with leaving any of them alone in my house. That is what once been most impressed with is the quality of the techs they have on staff. That’s all the good but there have been a few issues as well. Missed appointments (no shows), estimates not received and there are a couple of things we are working through. I say all that to say that they have really gone above and beyond to make things right when there has been a mistake on their end. I’m not the biggest fan of the call-bot or the AI scheduler but you can always get someone on the phone and everyone I’ve spoken to there has been extremely kind, patient and tried their hardest to solve the issue. Our biggest issue we’ve had is with appointments and like I said they are working through it and trying to fix the issue and make things right and I really respect that. Not everyone is perfect and if someone can honestly acknowledge that and try to make it right I feel like that should count for something. My best advice is to give them your business and see for yourself and if you have issues give them constructive feedback, they will absolutely listen. A big thank you to Dalton for helping remedy issues we’ve had!
• SV

  Steve Virostko

  Nov 5, 2025
  5.0
  Thermostat came off the wall and broke. Ended up having to get the user interface and controller replaced because the ribbon cable tore when the user interface hit the floor.
• CK

  Catherine Kincheloe

  Nov 4, 2025
  5.0
  Carlton was very nice very polite very helpful he really did a fantastic job I was very surprised he helped out with the typing I'm not very good at that we had to go outside to get better phone service I have a middle room with Jennifer's with receiving and I'm very clumsy I've had surgery and I'm just really clumsy still he helped me down a step and then help me back up off the step after we sat down and have the business you have a really really good employee there you need more like him he's very sweet
• DW

  Danielle Weekley

  Oct 30, 2025
  1.0
  We had three different teams from Pascal Heating, HVAC, and Electric come to our home yesterday. While every technician we interacted with was polite, respectful, and clearly skilled in their respective areas, we unfortunately cannot say that we are satisfied with how everything went overall. First, no one notified us that they would be arriving that morning. It’s not the end of the world, but it was definitely a surprise first thing in the day to find a crew at the door without any notice or time to prepare the space. The electricians did a great job and were efficient and professional. The team that installed our new hot water heater was also competent and worked quickly — however, they installed the unit on a platform so small that it now completely blocks access to our water main shutoff valve. That’s a major issue, since not being able to access a valve is against code. Had we known this beforehand, we would have fixed or prepared the area during the estimate phase. Now we’re facing additional rework just to meet basic access and safety requirements. The bigger concern, though, is that our brand-new $3,000 GE Café stove was damaged during the installation process. Part of the service involved connecting the gas line, and somehow, in the process of moving the appliance, the technician broke the grounding prong on the plug — the part that controls ignition and safety functions. Despite being a plumber (not an appliance tech), he then began disassembling the back of the stove in an attempt to repair it, and even used power tools to try to install the rear trim before we asked him to stop. We’ve been told that someone from their property damage department will reach out to us (Task #213092), but we haven’t yet received a call. We’ve already paid for all services, and while some form of compensation seems more than appropriate, what we truly want is for Pascal to take responsibility — specifically, by having a GE-certified technician inspect the stove and confirm whether repair or replacement is necessary. There were definitely positives in how polite and hard-working the technicians were, but overall this experience has been stressful and disappointing. We’re really hoping Pascal will step up and make this right.

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