"Need a plumber? We do that! Call Roto-Rooter Plumbing & Water Cleanup in Albertville, AL when you need plumbing repair or water cleanup services. We are currently serving all of NE Alabama. We have been a trusted and recommended plumber since 1935. What began as a drain cleaning business has expanded to a full-service plumbing company, providing excavation, water cleanup, leak detection, and septic pumping services as well. Whether you're experiencing a plumbing emergency, or something as simple as a leaky faucet, Roto-Rooter can help you get it fixed fast. We fix toilets, sinks, showers, clogged drains, water & drain lines, water heaters, and pumps. Roto-Rooter's expert plumbers are standing by 24/7."
Technicians were consistently described as professional, knowledgeable, and courteous.
Customer Service
Many customers praised the friendly and helpful nature of the technicians, although there were some complaints about communication and scheduling.
Timeliness
Customers appreciated the prompt response times and ability to address urgent plumbing issues quickly.
Pricing Concerns
Several reviews mentioned high prices for services, leading to mixed feelings about value for money.
Overall Satisfaction
Most customers expressed satisfaction with the service provided, often highlighting specific technicians for their excellent work.
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Bill Mattingly
6 days ago
4.0
Both technicians were very professional and respectful. The repair was performed upto my expectations. The only step left uncorrected was my crawlspace door was left off. I told them if they didn't need to go back that I would put it back on. They said they did and would reseal the conditioned space. Which required the dehumidifier to operate continuously.
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Ricky York
Dec 30, 2025
5.0
My septic tank backed up on Christmas eve,called roto rooter. Rip came out and diagnosed the problem. The day after Christmas, Joel came out to pump my tank. Both Joel and Rip were very professional and polite. Both went out of their way to get my septic issues resolved. Couldn't ask for a better experience in a bad situation. Would reccomend them to anyone.
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Greg
Dec 30, 2025
5.0
Prompt professional service. Chase took care to make sure that he did not leave a mess.
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Don Hunter
Dec 23, 2025
5.0
Joel was excellent in pumping my septic tank. He explained everything well and showed me pictures of the tank before and after the pump. He is friendly and personable.
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Autumn Bryant
Dec 17, 2025
5.0
Great service, they were able to come out the same day I called and got the problem fixed within just a couple hours. Very knowledgable and explained what the issue was and how to prevent it from happening again.