McNamara's Flooring Studio

Reviews

• DA

  Dayna Anwender

  Oct 9, 2025
  2.0
  I paid McNamara’s to get new vinyl installed in my bathroom. On the date of installation, two incredibly nice installers came, both ripped up and disposed of my old flooring, and disconnected my toilet. The installers returned to the warehouse to get my vinyl. About an hour later, the general manger called, saying that my vinyl was gone. I asked what happened, how they were going to fix it, why the old flooring was ripped up without the new flooring, and how quickly the correct flooring could be re-ordered. I was given no helpful answers and felt the way the manager addressed my questions was dismissive of the seriousness of the situation. The manager offered two alternative flooring options, saying one of the options was the same flooring I ordered but in a grey colour. The flooring I ordered does not come in grey. I said no to both options as neither were the vinyl I picked out, despite one option being communicated to me as an “upgrade.” I told the manager that they had to at least make my bathroom functional, and I asked for my money back. The installers came back and put in a temporary floor. Moreover, the manger did refund my deposit. I am giving this review two stars because while the situation never should have transpired, I appreciate that I currently have a functional bathroom and was refunded.
• KV

  Kallie Val-Zehan

  Jul 18, 2025
  5.0
  The technicians who installed my carpet were very friendly, fast, and did a great job.
• MR

  Matthieu Rollingson

  Apr 13, 2019
  5.0
  Best flooring studio in Lethbridge! The staff is very knowledgeable, takes time for their customers, and does incredible work! The manager, Allan, went above and beyond to make sure I got the right product and the right price the last time I was in the store getting flooring for a basement project. Thanks so much! Would highly recommend to anyone to visit the showroom!
• EG

  Eric Gallant

  Apr 13, 2019
  5.0
  Nothing but positivity to report here! Allan understood when I had a kitchen flood and needed to replace my old lino. He found me a beautiful product that fit well within my measly budget and I was able to take it home same day! Highly recommend this store!
• BE

  Bryan Eklund

  Apr 8, 2019
  1.0
  Don’t even deserve one star but I’m not able to give a negative amount of stars. This place has the worst costumer service I have ever experienced in my life. The general manager has zero people skills and will not admit to his mistakes and turn everything around on you and make it your fault. His name is Allan and his time is more valuable then yours and if you don’t like the way you are being treated you will be told to go somewhere else not only by him but the receptionist as well. I was hung up on and the words to bad and that’s your fault we’re used. There are no words to describe the level of unprofessionalism at this store I would not send my worst enemy to go here. So do yourself a favour and go anywhere but this poor excuse of a store👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

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