Service Quality
Technicians are consistently described as knowledgeable, professional, and friendly, providing excellent service and clear communication.
Timeliness
Customers frequently noted that technicians arrived on time and were prompt in addressing issues.
Customer Support
While most feedback is positive, there was a mention of poor customer service from a phone representative, indicating room for improvement in this area.
Technical Expertise
Technicians demonstrated strong problem-solving skills and provided thorough explanations of issues and solutions.