The UPS Store

Reviews

• CP

  Chris Poteat

  Feb 26, 2026
  5.0
  Excellent location and staff. I actually started coming here after dealing with Francesco (the owner) when he was working at another UPS Store location a few years ago. They made the transition very easy, and the staff including Nic, David and the rest of the gang are wonderful. Highly recommended!
• LP

  Lorena Popp

  Feb 24, 2026
  5.0
  Francesco, the store manager at our local UPS Store, truly sets the standard for customer service. Him and his entire team consistently go above and beyond every single visit. The service is not only friendly and welcoming, but also incredibly fast and efficient . I’m always impressed by how organized and professional they are, even when the store is busy. As a small business owner, having reliable support for shipping, printing, and logistics is everything, and Francesco always makes sure we’re taken care of. He takes the time to explain options, helps us save money when possible, and makes sure packages go out correctly and on time. Unbeatable service, impeccable professionalism, and genuine care for his customers. I highly recommend this location ,they make running a small business so much easier! Many thanks !!!
• AR

  Amalia Rodriquez

  Feb 19, 2026
  5.0
  I had a great experience at this UPS location thanks to Nick and especially Finn. From the moment I walked in, they were professional, friendly, and incredibly helpful. Finn truly went above and beyond to provide excellent service. He took the time to make sure everything was handled correctly, answered all my questions patiently, and made what could have been a stressful situation completely smooth and easy. It’s rare to find someone who genuinely cares about customer service the way he does. Nick was also courteous and efficient, helping keep everything running quickly and professionally. Highly recommend this location — outstanding service all around!
• MC

  Meg C

  Feb 17, 2026
  5.0
  Store manager was exceptionally helpful and friendly. He went out of his way to ensure fingerprinting for our family was a positive experience.
• YM

  Yolonda Mwaisela

  Jan 15, 2026
  5.0
  Excellent customer service given by Nic. I came from another UPS store in Fairfax where it was assumed the finger printing machine was malfunctioning. I wasn’t aware that it was my customer error because I did not receive any assistance from the employees at the Fairfax location. What a difference in Vienna! Nic went above and beyond at this location. I was able to receive the needed finger prints. It was out of the way to drive to Vienna but definitely worth my time due to Nic’s persistence and kindness. He made sure I left with the task completed.

Frequently Asked Questions About The UPS Store