ADP is by far the worst payroll system ever. Clocking in is almost impossible because the server is always down. Changing passwords every 6 months gets redundant. I'd give it 0 stars if I could.
MI
MRE, Inc.
Oct 13, 2025
5.0
Andrew Alvarenga with ADP Richmond is on point! He will go out of his way to answer any questions you may have. He is super personable and easy to talk to. Always makes a point to go out of his way for his clients!
TG
Trinity Gilbert
May 16, 2024
1.0
Will not stop calling me, every single day, multiple times a day, for a good week now. I was looking for a quote but they don't have them online and I haven't been able to answer the phone. The amount of phone calls I've been getting is absolutely ridiculous and infuriating. STOP CALLING ME. this alone has ruined any interest in this company
DC
Donna n Dave C
Nov 30, 2020
1.0
Horrible. Talk to a machine for ten minutes and then when I finally get them to connect me to a customer service rep I am on hold for 35-40 minutes and nobody picks up. Totally ridiculous. I have serious issues with my retirement plan and I cannot talk to anybody. Going to do everything in my power to get my company to change payroll service. Customer service is no existent.
PJ
P Jasinski
May 1, 2020
1.0
After trusting our small business payroll to ADP for many years, we now realize their predatory practices. They loaded fees onto our account that were completely unnecessary- like charging us for employees in states where do not have employees. Every service goes on a separate invoice so we were receiving many from them, just not all. We have repeatedly reached out to ADP to talk with someone and have gotten zero response. If you want to start an account, I'm sure someone will call you in a hot minute. We have found another payroll company who will be saving our business thousands each year. Happy to have our eyes opened to their corrupt practices. Do yourself a favor and stay away from ADP.
ADP Richmond provides Payroll Services, Human Resource Management, Employee Benefits Administration, Talent Management, Tax Compliance, PEO, and BPO solutions for employers of any size.
Where is ADP Richmond located?
ADP Richmond is located at 2812 Emerywood Pkwy, Richmond, VA 23294, United States.
What are the operating hours of ADP Richmond?
ADP Richmond is open Monday through Friday from 8:00 AM to 8:00 PM and is closed on weekends.
How can I contact ADP Richmond by phone?
You can contact ADP Richmond locally at +1 804-501-3917 or toll-free at +1 800-225-5237.
Does ADP Richmond have an online presence on social media?
Yes, ADP Richmond has a Facebook page at https://www.facebook.com/108649179191837 and a Twitter handle @ADP.
Where can I get a free payroll price quote from ADP Richmond?
You can get a free payroll price quote by visiting their solution builder at http://www.adp.com/solutionbuilder3/solution-builder-form.aspx?cid=local_yxt_featuredmessage.
What nearby businesses offer complimentary marketing and advertising services?
Near ADP Richmond, Conquest Communications Group offers marketing consultancy and advertising services, which could be beneficial for your business marketing needs.
Are there any nearby medical or health-related facilities close to ADP Richmond?
Yes, nearby medical-related facilities include Passport Health Richmond Travel Clinic and the American Red Cross Blood Donation Center, which might be useful for health services or blood donations.
Can I find community services or nonprofit organizations near ADP Richmond?
Yes, there are several nearby community service and nonprofit organizations such as the Virginia Apartment Management Association, ChildFund, and the Virginia Breast Cancer Foundation.
What security service providers are near ADP Richmond?
Securitas USA, providing security systems and services, is located near ADP Richmond and can assist with automotive and security solutions.