United States Postal Service

1.9
509 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 333 E Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
333 E Main St, Lehi, UT
84043, United States

Hours

Reviews

1.9
509 reviews
5 stars
87
4 stars
21
3 stars
17
2 stars
22
1 star
362

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with package deliveries, including misdelivered items, packages marked as delivered but not received, and poor handling by delivery personnel.

Customer Service

While some staff members received praise for their helpfulness, many reviews highlighted a lack of accountability and poor communication from management and staff.

Long Wait Times

Customers frequently complained about long lines and slow service, often exacerbated by understaffing and inefficient processes.

Facility Overload

The post office is perceived as overwhelmed by the growing population in the area, leading to inadequate service and calls for additional facilities.

Mixed Experiences

While some customers had positive interactions, many others expressed frustration with the overall service quality, indicating a significant inconsistency in customer experiences.
  • CP
    Cursed Project
    6 days ago
    1.0
    The old lady was very short and unhelpful, we asked if we could keep the original copy of our certificates she said no, we asked how we can have the original copy, and she said you can. All the questions we asked were simply answered with a yes or no with no explanation, we asked if there was any way we be able to have it. Without offering any other options she said " we aren't doing this today", and pushed the info back, it had to be to us to ask if it would be mailed back and then they said yes. As having family that work there that heard it they were able to confirm that they didn't do things properly.
  • JJ
    Jace Johnson
    Nov 13, 2025
    1.0
    Absolute worst post office I have been to. 52 minutes in line today and still didn’t get my 3 packages shipped. First time I made it to the counter, they told me I needed to go back and address all of my packages (they printed my labels the day before without this) no big deal, I went to my truck and wrote addresses on everything. I came back to the counter after 30 minutes in line again, this time they said my address wasn’t in the correct spot and I needed to write my return address in a different location. These are awkward boxes. They could’ve given me the correct instructions the first time at the counter. I now need to wait in line another 30 minutes but I don’t have the time today. UPS or FedEx here I come.
  • AK
    Ann K
    Nov 5, 2025
    2.0
    Only giving 2 stars because Nicole was wonderful. Unfortunately, another employee behaved in a rude, condescending, and unprofessional manner. When I approached the counter after she returned to her station, she abruptly placed the ‘Next Counter’ sign and loudly questioned me in a tone meant to embarrass me. It felt intentionally humiliating, and completely unnecessary. This behavior creates a hostile and uncomfortable environment for customers, and I hope management addresses it. Nobody should be spoken to that way at a post office—or anywhere.
  • UM
    URSA MAJOR
    Nov 1, 2025
    1.0
    The mailman is awful with putting the parcel key in the right mailbox which delays delivery and puts your packages at risk of being kept by whoever gets the key. Why are government workers so bad at their jobs?
  • JB
    Jan Budge
    Oct 28, 2025
    4.0
    This is a relatively small post office serving a large and rapidly expanding area. We often go inside to drop off packages. I believe the staff does their best - especially under pressure (thus the 4). The only time we have had to wait unrealistic time is when one or two of their 4 possible servers is doing Passports. That causes a terrible backup. There is a passport office in Saratoga Springs that is no stress. Maybe the Lehi office could post the address and phone number for the passport office in Saratoga. They really need to put a large facility in Eagle Mountain - City Center. That would really help.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.