The UPS Store

Reviews

• SS

  Sarah

  Oct 10, 2025
  1.0
  I read through other reviews to make sure I wasn’t overanalyzing or taking my own experiences personally. I wanted to be fair and objective before sharing my perspective. After reading, they describe the same recurring issues and became clear that my experience was far from isolated as I agreed with every comment. The owner’s responses show a failure of management. Each reply came across as defensive, dismissive, and deflective rather than unbiased accountability showing leadership unwilling to take responsibility, enforce standards or structured operational oversight continuing unchecked for years. The responses themselves—often passive-aggressive and subtly condescending—mirror the same attitude customers encounter in the store. Rather than addressing valid concerns or taking corrective action, management’s tone publicly validates the misconduct. It sends a clear message to employees that unprofessionalism, gossip, and disrespect toward customers are not only tolerated but implicitly approved. When I entered the store to ship a package, the woman with bleach-blonde, shoulder-length permed hair was already visibly irritated and speaking in an aggressive tone. She was assisting a couple whose primary language was Spanish, and they were on speakerphone with another woman who also spoke only Spanish. The woman on the phone was trying to provide a shipping address, but the UPS employee repeatedly threw her hands in the air and shouted, “I can’t understand her!” Then she yelled directly into the phone, “Text him the address! I can’t understand you!” During this exchange, the employee became increasingly agitated. She stormed away from the counter, slammed boxes, ripped tape aggressively, and slammed the dispenser down, letting out loud, exaggerated sighs with her lips pursed. Moments later, she returned to the couple—who were still on speaker with the woman on the phone—and yelled about pricing, stating that it would be “around $200,” or “about $50 for ground,” plus “another $30 for supplies.” While my helper was assisting me, she asked what was inside my box. I couldn’t recall since I had packed it a few weeks earlier and often handle several Amazon returns at once. The same employee abruptly turned to me, interrupting her conversation with the couple, and announced that she had to open the box. Without waiting for acknowledgment, they box was opened. Once I saw the packaging inside, I recognized the contents, explained them to her, and we continued with the shipment. After the couple left, the same employee continued slamming items, stomping, and sighing loudly, maintaining an unprofessional and hostile demeanor. I felt embarrassed and uncomfortable witnessing her behavior, and I genuinely felt sympathy for the couple, who had clearly been doing their best to remain polite and compliant just to avoid provoking her further. They appeared visibly stressed and uneasy throughout the interaction. Unfortunately, this was not an isolated incident or the result of someone having a bad day. I had previously observed similar behavior on multiple visits to this same location. This employee consistently exhibits irritability, impatience, and open hostility toward both customers and coworkers. After nearly every customer leaves, she makes negative remarks about them. I have also visited early in the morning, right when the store first opens, and her attitude remains the same—short-tempered, condescending, and unwelcoming. While I understand that customer service can be demanding and that some customers can be difficult, this employee’s behavior goes far beyond assertiveness or boundary-setting. She acts as if she genuinely dislikes every customer who walks through the door, treating people as though they are beneath her rather than deserving of basic respect. The male employee who works there displays similar tendencies, and when the two are on duty together, they feed off each other’s negativity, creating an even more hostile and uncomfortable environment for anyone in the store.
• YG

  Yajaira Gutierrez

  Aug 31, 2025
  5.0
  I am impressed. Mrs Alisson was extremely busy people coming in and out phone riging and so many packages being sent and she knocked us out like a pro.. thank you for the great service
• BH

  Brenda Hodges

  Aug 22, 2025
  1.0
  If you like horrible customer service this you the best location where customer service is not available. UPS should drop this location as a service center.
• TM

  Todd Muehling

  Aug 18, 2025
  1.0
  These kids took a package from me for a return, printed the label from an email and applied it, and then kept my package. It never logged in any databases at UPS store or Amazon. You can’t get anyone on the phone to review anything with you no matter how hard you try. AND When I returned with my receipt and sticker copy they told me it shipped and showed logged in at Amazon 4 days later but Amazon says they never got it. So looks like they stole my package and lied to my face about it. That’s cool. Thanks guys 😘
• AA

  Andrea

  Aug 16, 2025
  1.0
  Every time I go in here to do an Amazon return the employees are so rude. They don't great you and act like it's an inconvenience that you are in their store. I will not be using this store again. I'll drive across town out of my way to avoid this store. I suggest you do also!!!

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