The UPS Store

4.3
258 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0614 in Cordova offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Cordova Town Center At Macon & N Germantown Pkwy.

Details

  • DeliveryNot available

Location

The UPS Store
1138 N Germantown Pkwy, Cordova, TN
38016, United States

Hours

Reviews

4.3
258 reviews
5 stars
199
4 stars
12
3 stars
5
2 stars
7
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of employees like Max, Zach, and Brittany for their exceptional service.

Efficiency

The store is noted for its quick service, with several reviews highlighting the ability to complete transactions swiftly, especially during busy times.

Store Environment

Customers appreciated the welcoming atmosphere and cleanliness of the store, often feeling like part of a community.

Management Issues

Some reviews pointed out concerns about management and inconsistent service, particularly regarding notary services and package handling.

Mixed Experiences

While many had positive experiences, a few customers reported issues with specific employees and management, indicating a need for improvement in certain areas.
  • CS
    Cyerra S
    3 days ago
    1.0
    I am disappointed with the service I received during my recently visit. Caia was extremely unhelpful, discourteous, and unprofessional throughout the interaction. I have always preferred UPS over other carriers and have consistently chosen UPS services because of the typically excellent customer experience. The other staff members have always provided great customer service, which is why I’ve preferred UPS, but this experience has made me reconsider using your services. I hope this issue is addressed.
  • TT
    Tam Tam
    Nov 10, 2025
    1.0
    The driver clearly don’t read!!!! Deliver your items to the WRONG address with no care at all😡😡
  • TR
    Tonie R'Nai
    Nov 1, 2025
    5.0
    The guest relations team at the Cordova location is definitely unmatched!!!
  • VW
    Vanessa Williams
    Oct 30, 2025
    5.0
    Maxwell was so very helpful! It's hard to find good customer service these days. I always prefer shipping packages at ups store. Not the post office.
  • SO
    Sam Oliveira
    Oct 14, 2025
    4.0
    Quick kiosk service every time I’ve come here with my Amazon returns. Only interacted with an employee once and he def treated my need for help as an inconvenience and moved really slow so that was annoying. But aside from that, I’m always able to return my items quick and easy using the kiosk.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Cordova offer?

The UPS Store #0614 in Cordova offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.