United States Postal Service

2.9
132 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3317 Dayton Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3317 Dayton Blvd, Chattanooga, TN
37415, United States

Hours

Reviews

2.9
132 reviews
5 stars
56
4 stars
7
3 stars
3
2 stars
2
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, particularly Kim, many others reported extremely poor customer service experiences, including rudeness and lack of accountability.

Delivery Issues

Numerous complaints highlighted significant problems with mail and package delivery, including misdeliveries, packages marked as delivered but not received, and carriers failing to deliver to doorsteps.

Staff Performance

The front counter staff received positive feedback for their friendliness and efficiency, but the delivery personnel were criticized for laziness and unprofessional behavior.

Wait Times

Customers frequently mentioned long wait times at the post office, particularly during busy hours, due to understaffing.
  • DM
    Donna McElrath
    2 days ago
    5.0
    I have found Kim and other counter employees here to be courteous, knowledgeable, efficient and personable on every occasion. I choose this location over other options. My regular mail carrier always brings packages that don’t fit in the box down my long driveway to my porch! He is courteous and respectful. Very grateful for these employees at this location.
  • KK
    Kelsey
    Nov 22, 2025
    5.0
    👍🏽
  • KK
    Katlyn
    Oct 13, 2025
    1.0
    It’s crazy how long it takes to get a single mail key made. I’ve been waiting for 3 weeks and counting…Everyone in there don’t know how to do their job, no one answers the phone, the tell you they’ll text you when it’s ready (still haven’t received that text). I went in to check if it was ready and they done lost my name on the list so they had to rewrite it. No way😂
  • CT
    C T
    Oct 11, 2025
    5.0
    Always a professional and friendly staff!
  • GG
    gabriel garcia
    Sep 22, 2025
    1.0
    It's the worst customer service wue I've ever had in my life

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.