Penske Used Truck Sales

Reviews

• PG

  phil gui

  Sep 11, 2025
  1.0
  I bought a level 2 but was sold a truck that didn't pass inspection, had bald tires, had no DEF fluid (after the delivery company drove it 6 hours empty) the A/C wasn't working and the keys didn't work. I would absolutely NOT recommend buying anything from them. They claimed they needed 4-6 weeks before delivery so that they could "bring it to the shop and have it serviced" before the purchase. Well that was a load of BS. No one and I mean No one ever looked at this truck before it left their possession. That was obvious. I already listed above what the issues were within the 1st week. Penske in my scenario told some untruths and then they scramble and try to cover it up. While yes, we did have to drop it off for repairs that Penske "paid for" - we had to bring it back more than 4 times for repair since Penske would cheap out and not fix it properly. SO while I am wasting time and money going back and forth to the repair shop, I then had to incur more costs renting trucks and just the pure aggravation of being lied to. Stay far away and don't believe anything they tell you
• CW

  Chochez Williams

  May 6, 2024
  1.0
  I am so upset after I purchased a unit 213633 a couple of weeks ago and had a pick up date for May 3rd 2024. Rented a car and got a room so i can be on time and get back to my home town. They are quick to have you sign paperwork and answer the phone and emails when your paying down payment and all which I had to pay 17,000 down payment and my credit is excellent. I went to pick the 26ft box truck up and didn’t make it 10 mins down the street with the steering feeling rough and check engine light came on and the truck wasn’t riding in the level 1 condition that it was supposed to be in. Also heard the guy state that the fuel filter needed changed which means the vehicle was never inspected as it should have been. After me asking for test to be ran and they did, sensors were gone and I only had this truck almost 10 mins. I don’t want to start off paying money and I should be making money. I called and emailed everyone who I dealt with getting the truck and no answer except from 1 person after I emailed everyone in a corporate email. I was told it’s not an overnight thing which shouldn’t have been a fix in the first place when I looked for a level 1 great condition vehicle. I have a warranty which supposed to put me in another truck if the truck goes down and she didn’t discuss that after I said I have to rent a car to drive back almost 400 miles. At this point, I would like my down payment back or to choose another truck. If god wasn’t looking over me, I probably would have been stuck on the highway in the middle of the night because I was told by them that the check engine lights come on all the time and just think if I would have took the truck on. Spent almost 600$ to drive and pick up the truck and had to rent a car again to come back home. They offered to deliver the truck in 10-15 days and I that is not reasonable considering paying a 17,000 down payment, high insurance and the money we have spent getting there and you don’t want to reimburse anything and make a person wait 10-15 days

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