Business Details
About
Telecommunications Service ProviderCell Phone Store
Location
Hours
Reviews
4.3
138 reviews
5 stars
107
4 stars
5
3 stars
3
2 stars2
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of Tasha, Naweed, and Kelly for their exceptional service.
Sales Experience
Customers reported positive experiences during the phone purchasing process, highlighting staff's patience and ability to explain options clearly.
Problem Resolution
Some reviews noted that staff were effective in resolving issues, particularly with phone setups and data transfers, although there were also complaints about unhelpful service in certain situations.
Staff Professionalism
Several reviews commended the professionalism and dedication of staff members, particularly in handling complex situations and providing thorough assistance.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor service and unprofessional behavior from some staff, indicating inconsistency in customer experiences.
- BPBenjamin PotterOct 26, 20255.0James and Naweed helped me and delivered outstanding service.
- SESarah EltayebOct 25, 20255.0Super services. They are the best.
- AAAmanda AOct 16, 20255.0I had a great experience here with Qasim. He was so patient and informative, helping to choose the right phone for me and working out how to get the best deal at the same time. He even let me feel that sweet satisfaction of peeling off the screen cover on that fresh out-of-the-box Samsung. A++, Cheers to you Qasim!!
- VSViktor ShechtmanOct 11, 20255.0James was by far the best associate I have ever dealt with at any cellphone store. He was very helpful with going through every possible option and made sure to let me know what the absolute best deal is. During the setup, he was very friendly and facilitated a very good experience. Highly recommend to come see him!!
- JTJudy TSep 22, 20255.0I had issues with my iPhone and yesterday afternoon I visited the Virgin Plus kiosk at Stone Road Mall in Guelph, Ontario. The wonderful gentleman who assisted me is a true professional who has patience, compassion, integrity, and one who knows how to handle problems with alternative solutions. And, all the while, he put aside his role as a Sales Director to make sure that I had access to my phone. Lastly, as someone who has spent four+ decades in the customer service industry, please consider passing this along. The customer experience at this kiosk is exemplary. Thank you again, Mr. Q for your honourable service.
Frequently Asked Questions About Virgin Plus
Where is Virgin Plus located?
Virgin Plus is located at 435 Stone Rd W, Main Level, Level 1, Guelph, ON, N1G2X6, inside Stone Road Mall.
What are the regular business hours of Virgin Plus?
Virgin Plus is open Monday to Friday from 10:00 to 20:00, Saturday from 10:00 to 18:00, and Sunday from 11:00 to 17:00.
Is Virgin Plus currently open or closed?
Virgin Plus is currently open and not closed.
How can I contact Virgin Plus by phone?
You can contact Virgin Plus by calling +1 519-823-0306.
What type of services does Virgin Plus offer?
Virgin Plus is a Telecommunications Service Provider and a Cell Phone Store.
Where can I find more information about Virgin Plus online?
More information about Virgin Plus can be found on their website at https://www.virginplus.ca.
Are there any mobile phone stores near Virgin Plus?
Yes, nearby mobile phone stores include Ghost Armor and Virgin Mobile Canada, both of which offer telecommunications products and services.
What dining options are available near Virgin Plus inside Stone Road Mall?
Nearby dining options include Mr Sub, A&W Canada, Taco Bell Canada, Mr. Souvlaki, and A&W, offering a variety of fast food and restaurant experiences.
Are there any beauty and cosmetic stores near Virgin Plus?
Yes, nearby beauty and cosmetic stores include SEPHORA, Charlotte Tilbury, Benefit Cosmetics Brow Bar, MAC Cosmetics, and Beauty Boutique by Shoppers Drug Mart.
Can I shop for clothing and accessories near Virgin Plus?
Certainly! Clothing and fashion accessories stores nearby include Tip Top (Tailors since 1909), Call It Spring, Roots, Ardene, La Vie en Rose, Mountain Warehouse, Dynamite, Bluenotes, and Bentley.