Numerous reviews highlighted poor customer service experiences, including rude interactions with management and staff, as well as inadequate responses to customer complaints.
Product Issues
Customers reported receiving damaged items, missing products, and dissatisfaction with the quality of certain merchandise, particularly in the framing and crafting departments.
Store Environment
While some locations received praise for cleanliness and organization, others were criticized for unwelcoming atmospheres and lack of employee engagement.
Return Policies
Several customers expressed frustration with return policies, particularly regarding exchanges and refunds, feeling that they were treated unfairly during these processes.
Pricing and Promotions
Customers noted dissatisfaction with pricing practices, including misleading sale signs and the discontinuation of popular discounts, leading to perceptions of poor value.
KP
Kathy Pasquarette
6 days ago
1.0
We have a hobby lobby in Chambersburg, PA and yes, it is very busy. You do not have enough help I understand, but your clerks insist on asking everybody about their project and the young girls seem to carry on with each other a lot while you’re waiting in line patiently. Today, I waited in line for about 10 minutes because this girl could not seem to make change or had to talk to them about the project. I only had two other people in front of me as I was approaching the register finally, some guy from the back comes in and takes the person in the back of the line to help at the next register. My question is, is it not your policy to help the next person in line not the person from the back is our time not as important as a person’s in the back. Maybe there should be less carrying on with your employees with each other ripping the receipt out of the register and someone else has to come over and reprint it the receipt. Chambersburg location needs to get their act together because you always cringe when you have to go into the store because it is really that bad. Maybe you should take the time out and go check out the store for yourself because right now your customers are the ones that are suffering.
CT
Connie M Traver
Nov 16, 2025
5.0
I was very impressed with Julia at the hobby lobby in Dickinson north Dakota, she helped me find everything I needed to make a wreath and she was pleasantl to talk to, usually I go to store's like Walmart and if I can find a worker they either are rude or don't speak English. Hobby lobby in Dickinson made me feel like I was someone and they cared about me. Kristy the manger was also very sweet a nd so was the Yong man who helped me check out. All three are an asset to hobby lobby. Thank you hobby lobby for decent people and loving, caring environment.
MG
Martin Gamer
Nov 15, 2025
4.0
Hobby Lobby is by and large the most reliable supplier of home furnishings, craft supplies, seasonal decor, and even affordable apparel in the US. The decision to be closed on Sunday is inconvenient for most shoppers, and their seasonal items tend to be stocked aggressively early (autumn stuff in July), but overall a solid business.
RC
Rafael Chavez
Oct 21, 2025
1.0
**SCAMMERS ON HOBBY LOBBY PAYROLL**
On 10/12/2025 I placed 3 orders
orders#
36234124 $946.92
36234166 $1,089.61
36234186 $1,089.61
I received all orders to my address correctly except order # 36234124.
I attempted to reach out to hobby lobby 4 times via phone and 4 times via email.
Hobby Lobby corporate emailed me on 2 different occasions and asked me to provide images and a few other questions they had about the box condition. I explained that I received the package with what appeared to be double tape on the top as if it was previously opened as well as only 2 items being in the package not 25 items as I had ordered. They assured me hobby lobby takes care of their customers and helps with the process they had me going through to recover my funds.
After a waiting period of not hearing back from anyone i reached back out to them via email no reply so I called and spoke to support. They informed me that when the package left their facility it weight 22lb so they would not be helping me with any fund recouperation despite the evidence I provided them and with me had already spent $3,000 with them in a week. If I had wanted to scam anyone I would have disputed the 3 packages not just 1.
Now I am stuck with a $900 BILL and no items that I ordered. This is my claim against hobby lobby for deceptive practice.
VH
V Hecko
Oct 20, 2025
5.0
Hobby Lobby in Grapevine, Texas rocks! The store is clean and well organized, selection and pricing are superb and employees are always busy, courteous and very helpful.
So absolutely refreshing! God bless you, Hobby Lobby. Rock On!
Frequently Asked Questions About Hobby Lobby Corporate Office
What is the address of Hobby Lobby Corporate Office?
The Hobby Lobby Corporate Office is located at 7707 SW 44th St, Oklahoma City, OK 73179, USA.
Does Hobby Lobby Corporate Office offer pickup or delivery services?
No, Hobby Lobby Corporate Office does not offer pickup or delivery services.
What products can I find associated with Hobby Lobby Corporate Office?
You can find products including Home Décor, Crafts, Art Supplies, Scrapbooking, Frames, Fabric, Floral Supplies, Wedding Supplies & Services, Jewelry Making Supplies, Party Supplies, Needlework materials, Baking Supplies, and more.
What special services does Hobby Lobby Corporate Office provide?
They offer services such as Custom Framing, Wedding Rentals, Floral Arrangements, and classes at select stores.
Is the Hobby Lobby Corporate Office accessible for people with disabilities?
Yes, the office has a wheelchair accessible entrance and wheelchair accessible parking.
How can I contact Hobby Lobby Corporate Office?
You can contact them by calling +1 405-745-1100.
What are some nearby places to Hobby Lobby Corporate Office for craft or educational supplies?
Nearby you can find Mardel Inc, which is an educational supply store and retail location, and Mardel Christian & Education bookstore and gift shop.
Are there dining options close to Hobby Lobby Corporate Office?
Yes, nearby dining options include Tacos Don Nacho, a Tex-Mex fast food restaurant, Sonic Drive-In for burgers and fast food, and Ips - Integrated Production Services, which operates a cafe.
What notable attractions are near Hobby Lobby Corporate Office?
You can visit the Museum Of The Bible nearby, which is a history and arts museum offering engaging exhibits.
Where can I find office or corporate services near Hobby Lobby Corporate Office?
Nearby corporate offices include Hobby Lobby Corp Offices, Toy Gun Films, and Mardel Corporate Office, which might be useful for business visitors or partners.