I’ve been with ADP for over a year now. While the people I’ve interacted with are polite, they are unfortunately not helpful. Every time I’ve asked for assistance, I’ve been sent a lengthy instruction manual explaining how to do the task myself instead of receiving actual support.
It’s frustrating because it feels like I’m paying for their service, yet doing all the work on my own. In reality, it seems we’re only paying to access their website rather than for any real customer assistance.
To make matters worse, ADP failed to file a required report with the State of Ohio in the first quarter of 2025 — and I’m still waiting, nearly a year later, for them to correct this issue despite multiple follow-ups.
Overall, my experience has been disappointing. I would not recommend ADP to anyone who expects timely support or accountability.
KR
Kirk Roebuck
Jun 14, 2025
1.0
Terrible, unable to simply sign in to see my paycheck.
CC
CJ Calhoun
Jun 9, 2025
1.0
Not sure anything they did right. Unemployment, w2, withholdings have all been incorrect better off doing it all myself
SD
shawn dooley
Dec 29, 2017
1.0
Horrible. I closed my accounts a year ago. Due to ADP withdrawing more money then they were supposed to for payroll and simple IRA. I received a call a month ago that my Simple IRA was still open and was going to have a monthly fee. I sent the email per there request that it was closed last January. 2 weeks after the email. I get charged a monthly fee for December. After being on hold for 30 minutes. I'm told I didn't cancel in time and will have to wait till next week. When a supervisor comes back from vacation. To see if I will be refunded my money. So Thank You ADP for confirming my choice to cancel doing business with you.
ADP Independence offers Payroll Services, Human Resource Management, Employee Benefits Administration, Talent Management, Tax Compliance, PEO, and BPO solutions for employers of any size.
Where is ADP Independence located?
ADP Independence is located at 6200 Oak Tree Boulevard, Independence, OH 44131, US.
What are the business hours for ADP Independence?
ADP Independence is open Monday through Friday from 8:00 AM to 8:00 PM and is closed on Saturdays and Sundays.
How can I contact ADP Independence by phone?
You can reach ADP Independence locally at +1 216-447-1980 or toll-free at +1 800-225-5237.
Does ADP Independence have an online presence?
Yes, ADP Independence has a website at http://www.adp.com/?cid=IP_Local_OH and a Facebook page at https://www.facebook.com/177461148952239 with the vanity URL ADPIndependenceOhio.
Is there a way to get a payroll price quote from ADP Independence?
Yes, you can get a free payroll price quote by visiting their featured message link: http://www.adp.com/solutionbuilder3/solution-builder-form.aspx?cid=local_yxt_featuredmessage
What nearby restaurants can I visit before or after visiting ADP Independence?
Nearby restaurants include Flynn Group, Apple American Group, and Oak Tree Cafe, which offer various dining options such as American cuisine and delicatessen fare.
Are there nearby employment agencies close to ADP Independence that I can contact?
Yes, Aston Carter and Aerotek are nearby employment agencies that might assist you with job placements or HR-related services.
Which radio stations are located near ADP Independence?
Several radio stations near ADP Independence include 99.5 WGAR, WMMS-FM 100.7, Majic 105.7, Real 106.1, and WTAM-AM 1100, offering diverse media and broadcasting options.
What categories of business does ADP Independence fall under?
ADP Independence is categorized under Payroll Service, Human Resource Consulting, Business to Business Services, and related fields.