Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at Next to John F. Kennedy International Airport in Springfield Gardens offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally. For more information and DHL Promo Codes to help you save on every shipment, visit our store today.
Details
- Wheelchair accessible entranceAvailable
Location
DHL Express Service Point Springfield Gardens
230-19 Rockaway Blvd, Springfield Gardens, NY
11413, United States
Hours
Reviews
3.7
200 reviews
5 stars
115
4 stars
19
3 stars
11
2 stars3
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees received high praise for their helpfulness, while others were reported as rude and unprofessional.
Delivery Issues
Numerous complaints about delivery failures, including packages marked as delivered but not received, and poor communication regarding delivery attempts.
Efficiency
While some customers experienced fast and efficient service, many reported delays and mismanagement of packages.
Staff Performance
Certain employees, particularly Brian, Gail, and Jennifer, were highlighted for their exceptional service, contrasting with reports of unhelpful staff.
Overall Satisfaction
Overall customer satisfaction is mixed, with some praising the service while others express frustration and disappointment.
- CFCarol FatoullahOct 23, 20251.0Frustrating experience.package damaged and no one at DHL could help with their claim form. Awful customer service. Even USPS is much better. There was no satisfaction and no resolution regarding this matter …..
- OEOlatunde ElumadeOct 15, 20255.0Literally above and beyond customer service from the 2 customer service agent that helped me shipped my packages. Fairly simple and straight forward when making a shipment.
- BBBernice BuckleySep 25, 20255.0DHL employee Brian Santiago of their Springfield Gardens office was the perfect representative. I needed to send an important package and he was patient and courteous while being exceptionally professional with me. Kudos to Brian for being such a great asset to DHL. Thank you.
- NJNathaniel JohnsonSep 10, 20255.0Helpful to the point
- SPSavion PreudhommeSep 4, 20255.0Great works helped fast both times I came in
Frequently Asked Questions About DHL Express Service Point Springfield Gardens
Where is DHL Express Service Point Springfield Gardens located?
It is located at 230-19 Rockaway Blvd, Springfield Gardens, NY 11413, US, next to John F. Kennedy International Airport.
What are the operating hours of DHL Express Service Point Springfield Gardens?
The service point is open Monday to Friday from 9:30 AM to 7:00 PM and closed on Saturdays and Sundays.
What services does DHL Express Service Point Springfield Gardens offer?
They provide international shipping services, next day shipping and delivery, and ship luggage, passports, or packages of any size nationwide or internationally.
Can I make payments using credit cards at DHL Express Service Point Springfield Gardens?
Yes, they accept American Express, Apple Pay, Check, Discover, MasterCard, and Visa for payments.
Does the DHL Express Service Point Springfield Gardens have wheelchair accessible entrances?
Yes, the service point has wheelchair accessible entrances to accommodate all customers.
Is there a mobile app available to manage DHL shipments for this location?
Yes, you can use the DHL mobile apps available for Android and iOS to manage your shipments.
How can I contact DHL Express Service Point Springfield Gardens by phone?
You can call them locally at +1 718-545-2216 or use the main phone number +1 800-225-5345.
What nearby facilities can assist with freight and cargo services around DHL Express Service Point Springfield Gardens?
Nearby, there are multiple DHL Express ServicePoints, Nippon Express USA, C H Robinson Co., and Speedmark Transportation offering freight and cargo services.
What nearby parks or recreational areas are close to DHL Express Service Point Springfield Gardens?
Idlewild Park is located nearby and offers outdoor attractions and activities for visitors before or after their shipping needs.
Which nearby organizations related to air travel and government services are close to DHL Express Service Point Springfield Gardens?
Close by are Amb International Airport Center, The Rock - TSA Headquarters, and United Airlines, which may be useful for travelers and logistics operations.