Equitable

Reviews

• OM

  Omar Mansour

  Sep 20, 2025
  1.0
  This company is evil. They sent a letter that they were going to change my elderly mothers retirement product to an arrangement where they would pay her fixed amounts (of her money) but if she didn't get the full account value before passing away, they would keep the funds. And the method they employed was predatory, the product change was automatic unless we filed (in paper) to opt out. Pure evil. What if this was lost in the mail or we assumed it was an account statement! It makes me sick to think how many retirees they may have bilked! Naturally, trust was broken and we resolved to roll her funds over into a more reputable financial company. Unfortunately, because of their contrived process we had to try three times over a year and change! The process starts online where you have to download a "customized" form which is barely customized. They you have to fill out a complex form and contact a plan administrator to get your money out. It's complex and it should be more online and integrated that this. But I think that's the point! They want to keep your money and try to steal it every once in a while. I reached out to the BBB once and that still didn't change anything. These people are serious about keeping retiree money. Finally on the third attempt, we were successful. It was anxiety provoking and time consuming. From the first attempt to the final attempt it was over a year. Somehow they get to set up the process and they chose to purposely make it difficult so they can keep your money. My recommendation is to completely avoid this company.
• KF

  Kathy Fennell

  Jul 17, 2025
  1.0
  Everything said in these reviews has been my experience, too. Mixed information, a waste of time agent who doesn't call back. Finally requested my share of account, said check was mailed but still waiting. I actually had to call to verify they'd processed my request. Seems a "big" company would have better followup and follow through. If your $ is here start stocking up on kleenex- and anxiety meds you're going to need 'em.
• GC

  Glenn Carter

  Apr 6, 2023
  1.0
  Nearly impossible to withdraw funds from there 457 plan. 18 page application is designed to make you fail and give up. Customer service has worse than no service, they give you the wrong information.
• ST

  Simon T

  May 20, 2021
  1.0
  We had a terrible experience with Equitable representatives. Our representatives lied to us.  She would tell you everything you want to hear to get her sale commission.  My whole family used them for retirement.  When my mom retired, the "investment" that they made for her is a joke.  You better off putting your money in a S&P 500 index fund would have done 50X better than what they did for my mom.
• ER

  Ed Rodriguez

  Jan 29, 2020
  1.0
  Worst phone .based customer service ever … always takes at least an hour for a simple question … once had 96 people in front of me. Producst are not that great either.

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