The UPS Store

Reviews

• CS

  Charles Smith

  2 days ago
  3.0
  Really can’t give a review except Saturday 11/22/2025 9:25 am closed and can’t send package 😞
• DR

  Danielle Rumsey

  Sep 8, 2025
  5.0
  The staff is always friendly, helpful, knowledgeable, and efficient
• AA

  Andrew

  Jul 7, 2018
  1.0
  Update September 2020: This is an addendum to a negative review I left two years ago. I decided to give this store a second chance and am now posting a second negative review -this one even more negative than my prior. I mailed a package from this location and purchased insurance. The item was damaged and, after some back and forth –as well as one missed visit, the receiver was able to return the package to UPS. As weeks dragged on, I contacted the person who handles claims/problems at the Corning store, Joyce, multiple times and was politely rebuffed and told that I needed to wait for a few weeks. After more than two weeks passed, I emailed again and left a phone message but received no reply. After more than another week had passed, I decided to contact someone at UPS corporate who told me that the claim had been resolved more than two weeks earlier, prior to my unanswered inquiries. When I called the UPS store in Corning, I was told that Joyce, the person who handles claims, does not keep records in a manner that could be checked and that she should have contacted me and/or sent a check if it was resolved. I was furthermore told that it was possible that it had “slipped through the cracks” and that I needed to call back on one of the days when that specific individual was at that location. The people at this store are very polite and friendly but there is no accountability and no effort to provide basic costumer service. For the second time I have lost both time and money by visiting this store. If they continue to not respond I will go to small claims court. ________ An employee in training mislabeled three packages that I was sending out. After the issue was discovered, the employees at the store failed to get new tracking numbers despite my multiple requests. Due to the delay and lack of tracking info I was forced to make a refund at a customer's requests for items which I had not yet received cleared payments for. At no point did the employees of this store offer to refund me for the costs of shipping nor did they make any contact with me to inform me of status despite having my information. Assuming that I eventually receive my packages I will have wasted more than $60 on shipping costs, credit processing fees and cancelation fees.

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