United States Postal Service

2.6
258 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1575 W Horizon Ridge Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1575 W Horizon Ridge Pkwy, Henderson, NV
89012, United States

Hours

Reviews

2.6
258 reviews
5 stars
81
4 stars
21
3 stars
6
2 stars
11
1 star
139

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Long Wait Times

Numerous reviews mentioned excessively long lines and wait times, often with only one or two staff members available to assist customers.

Package Issues

A significant number of customers experienced problems with lost or misdelivered packages, leading to frustration and distrust in the service.

Staff Performance

While some employees received praise for their helpfulness, many others were criticized for their lack of professionalism and poor attitude.
  • EW
    Eric [PARRiS] Wright
    Dec 23, 2025
    4.0
    Have not frequented enough bit i always found outside POs confusing... just busy for me to take all in at once.
  • PE
    Paul Einarsson
    Dec 16, 2025
    4.0
    Huge lines but they had 4 workers at least
  • BG
    Bill Giguere
    Dec 15, 2025
    1.0
    There was literally zero people working in the line over 50 people. One of the workers just walked off and said sorry someone will be here later. This is after I’m waiting in line for an hour.
  • ML
    Mark Luker
    Dec 3, 2025
    1.0
    This is the worst post office I have ever dealt with. 50% of packages sent to me are missing-delivered or lost.
  • CJ
    Camron J
    Nov 24, 2025
    2.0
    Very busy location. Staff are good, and do their best to keep things moving. Even when lines are just about out the door. (Which is quite often) The parking is a special kind of hell. I’ve lost count of the amount of fender benders I’ve witnessed with people rushing to grab an open space. I’d rather dive naked, covered in paper cuts, into a mountain of salt than park here. 🤷🏽‍♂️

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.