The UPS Store

Reviews

• CC

  C

  Oct 29, 2025
  3.0
  Always really long lines, not very friendly service, and the fact that they charge $4 to print a label is absurd. It doesn't feel very customer-oriented; if you could go to another UPS location, I would.
• NO

  Nicole Ottaviano

  Oct 29, 2025
  5.0
  Star and Spencer are always extremely helpful. They deserve a shoutout from corporate!!!
• KJ

  Kennette Johnson

  Oct 21, 2025
  1.0
  This store deservers 0 stars. Check Yelp for reviews. They absolutley hate doing their jobs and if they don't want to service people 10 minutes before closing they need to have sinage that says that. Lexi needs to be fired.
• KJ

  kennette johnson

  Oct 21, 2025
  1.0
  I wish I could give this store 0 stars. I'm not sure why Lexi is allowed to be a tyrant in this store. This person curses, disrespects customers and throws customers package. The owner of this location is sad, pitiful, and only responds to postive reviews likely from friends and family. Please go through all of the reviews before patronizing this store.
• SR

  Stephanie Robinson

  Oct 4, 2025
  1.0
  I walked into UPS (on Boston Street) to get 4 documents printed. The store rep. said he would have to print them for me. It was a strange procedure but, nonetheless, I walked over to the printer, in the customer section, to await his arrival. (Note: He was going to need my help because I had about 50 documents on my flash drive and I needed to pinpoint the exact 4 documents I wanted printed.) As I was searching my purse for my flash drive a store representative (who was the manager) was snarling at me as if she was going to pounce on me --- had there not been a counter separating us. I asked her why she was looking at me like that--- and what I had done wrong. She aggressively stated that I was going to use the printer when the cashier told me not to use it (I guess she assumed I was going to use it because I was standing next to the printer). I explained I was simply taking my flash drive out of my purse and was waiting for the rep. to arrive. She then asked me to get out of her store. Note: There were no visible protocols, procedural knowledge or signs stating that customers should stand in place once a customer entered UPS. There were nothing saying: Do Not Stand Next to the Printer. Keep in mind I never touched the printer, pressed any keys or even faced it. I simply stood next it. Yet, this woman manager (possibly Latino?) was telling me to leave after misrepresenting my intentions, which was a completely illogical act to me. What followed was even more illogical to me: the Latino (?) male cashier told me to leave. A bi-racial (?) female rep. told me to leave --- an Ethiopian (?) female rep. told me to leave or they would call the police. I felt as if I was in the deep south in the 1920’s --- for it appeared that these individuals were imitating a posse of white supremacists because they felt they had power to do so without uplifting any democratic norms or values. (Note: I had just viewed a video from Busboys & Poets (9/21/2025 --- scroll to 43:44) focusing on Nickole Hannah-Jones in which she provides clarity on race relation concerns.) For me, African Americans --- who have a history of being here since 1619 would never act in this way and would never, as a group, uplift racial dominance action(s) as an option. We have fought far too long and uplifted far too many civil rights laws to take democracy and equality lightly. But alas, people of color are not a monolith because: African Americans, in particular know that nobody in their right mind would ever want to act like a white supremacist. Hence, I apologized (I am an extrovert and many people say I am too friendly) and left the store but before I left, I told the manager that she did not have the power that she thought she had in treating a black woman in a criminalized way. On reflection, I recalled (even for me) that “reporting and transparency requirements are required of all companies, regardless of their public or private status, and, they therefore, must follow federal, state, and local laws concerning their business practices.” In other words, it is illegal to give any African American inferior service based on their race, which is a form of illegal racial profiling even by a white Latino, etc. Let me explain: Note: “In 2019, 69.4 percent of all individuals arrested were White, 26.6 percent were Black or African American, and 4.0 percent were of other races.” Yet, AI states: An act like telling a Black person to leave a store for simply standing near a printer could be an example of expressing racial dominance and reinforcing racial hierarchy and stratification. While the act itself may seem minor, it can be understood as an assertion of control by a person in a dominant social position over a person from a marginalized group. This kind of discrimination can be enabled by a company's lack of diversity training, biased policies, or failure to address racial profiling, a culture that allows these behaviors to go unchecked reinforces the existing racial hierarchy.

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