The UPS Store

4.1
363 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6526 in Baltimore offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
3717 Boston St, Baltimore, MD
21224, United States

Hours

Reviews

4.1
363 reviews
5 stars
266
4 stars
8
3 stars
7
2 stars
12
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for being friendly and helpful, while others were criticized for rudeness and unprofessional behavior.

Efficiency

Many customers noted quick service and efficient handling of packages, although some experienced long wait times and issues with package tracking.

Pricing Issues

Customers expressed frustration over high printing costs and upselling practices, feeling that the pricing policies were unfair.

Staff Recognition

Several employees, particularly Lexi, Kristy, and Kyrin, were frequently mentioned positively for their exceptional service.
  • MM
    Mark Mortensen
    Dec 22, 2025
    1.0
    I called to find out about getting a passport photo, as advertised on their web site. They are not taking photos because it’s the holiday season. What a joke.
  • CC
    C
    Oct 29, 2025
    3.0
    Always really long lines, not very friendly service, and the fact that they charge $4 to print a label is absurd. It doesn't feel very customer-oriented; if you could go to another UPS location, I would.
  • NO
    Nicole Ottaviano
    Oct 29, 2025
    5.0
    Star and Spencer are always extremely helpful. They deserve a shoutout from corporate!!!
  • MR
    Marcos J Rivas
    Oct 28, 2025
    5.0
    The service was fast and the staff was very friendly
  • KJ
    kennette johnson
    Oct 21, 2025
    1.0
    I wish I could give this store 0 stars. I'm not sure why Lexi is allowed to be a tyrant in this store. This person curses, disrespects customers and throws customers package. The owner of this location is sad, pitiful, and only responds to postive reviews likely from friends and family. Please go through all of the reviews before patronizing this store.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6526 in Baltimore offer?

The UPS Store #6526 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services.