Business Details
About
Shipping ServiceXPO Enterprise Services
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Location
Hours
Reviews
4.1
352 reviews
5 stars
255
4 stars
17
3 stars
6
2 stars5
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including long wait times, unhelpful responses, and lack of accountability.
Delivery Issues
Many customers reported significant delays and rescheduling of deliveries, often without proper communication or explanation.
Professionalism of Delivery Team
Despite the issues with scheduling, many reviews praised the delivery teams for their professionalism, courtesy, and efficiency during the actual delivery process.
Installation Problems
Several customers experienced issues with installation, including improper setup and damage caused during delivery.
- KBKevin BreeDec 13, 20251.0One of the worst customer service experiences I have ever had to deal with. I ordered an item from Amazon. It turns out it was too big. I had to return it. Amazon tells me it will be picked up on December 12. When I was dropped off, it was dropped off in front of my garage where my car is. I cannot get the car out because I cannot move the box out of the way since it weighs 500 pounds. When December 12 came, which was only a few few days after delivery no one came to pick it up. I called Amazon. They said I had to call this company. I called them. They told me it would not be picked up until December 24. I told him that it is too long to not be able to use my car. After hours on the phone, they Transferred me to someone who said he would get it picked up the next day on December 13. No surprise that no one showed up on December 13 either. I then called them back. They tell me they are still seeing it will be picked up on December 24. I asked to speak with a supervisor. The customer service had long pauses where they were not speaking and answering any questions I asked. They also transferred me and I had to wait for an hour and ended up hanging up because it was too long. I then called Amazon back. Amazon tells me it’ll be Picked up on December 17. They say it’s the same company. I say I don’t want to use this company anymore. They say I don’t have a choice. They say it will for sure be picked up on December 17. I didn’t get a text message from this company that says it won’t be picked up till December 29 now. This is the worst customer service and worst communication I have ever experienced in my life. I wish I had a choice and didn’t have to choose this company. Stay away and do not use them for delivery.
- SRSteven RenzulliDec 9, 20255.0Delivery guys were awesome! The company utilized great communication to combine two orders into one, and came when they said they would. The delivery personnel were polite, respectful and quick. Great company, will definitely use again if given the choice.
- BBbeatrix buetowOct 2, 20255.0Delivered and installed and washer and dryer. Communication was excellent and installation was great and professional. A great team!
- LSLois SampleSep 24, 20255.0GREAT GUYS AND GREAT SERVICE. THANKS TO YOU GUYS WHO DID SUCH A GREAT JOB.
- POpeter ohenhenSep 16, 20255.0Very great delivery team
Frequently Asked Questions About RXO
What services does RXO provide?
RXO is the largest provider of last mile logistics for heavy goods in North America, arranging about 10 million last mile deliveries and 500,000 assemblies and installations annually.
Where is RXO located?
RXO is located at 2850 S Lynhurst Dr, Indianapolis, IN 46241-4637, USA.
What are RXO's business hours?
RXO is open Monday through Saturday from 8:00 AM to 5:00 PM and is closed on Sundays.
How can I contact RXO by phone or email?
You can contact RXO by phone at +1 800-883-4593 or email at lastmile@rxo.com.
Which languages does RXO support for customer service?
RXO supports English and Spanish languages for customer service.
Where can I find more information about RXO online?
More information about RXO can be found on their website at https://www.rxo.com and their LinkedIn page at https://www.linkedin.com/company/rxo/.
What nearby shipping or logistics services are close to RXO?
Nearby shipping and logistics related places include Tandem, a printing and shipping center, and Kruse Worldwide Courier, a freight and cargo service.
Are there convenient stores or food options near RXO?
Yes, nearby options include Family Dollar (discount and grocery store), All Star Liquor, Blimpie (fast food restaurant), and Joe's Junction (gas station and convenience store).
Where can I find storage or home improvement services near RXO?
Close to RXO you can find Extra Space Storage for self storage, Lansing Building Products for home improvement and construction services, and Modern Machinery Company for industrial equipment.
What nearby places could I visit before or after my appointment at RXO?
You might visit Park Fletcher Business Park for professional services or explore local businesses like Crazy Skates USA if interested in sporting goods and skate shops.