United States Postal Service

3.6
37 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4354 Pahoa Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4354 Pahoa Ave, Honolulu, HI
96816, United States

Hours

Reviews

3.6
37 reviews
5 stars
20
4 stars
3
3 stars
3
2 stars
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1 star
9
  • NW
    Nicole West
    Oct 17, 2025
    1.0
    waited 20 mins to cash a money order out that I purchased from this joke of a place, to be told they don’t have enough money which is a lie. Told to go find another place to cash it.
  • AM
    Angela Murphy
    Aug 29, 2025
    5.0
    We had the best experience. Our counter guy was knowledgeable and friendly. Gave my daughter some stickers. We left with a smile on our faces.
  • HH
    haunani hess
    Aug 25, 2025
    1.0
    UPS Store (Kahala) Worst customer service ever. I cannot believe the level of attitude and lack of professionalism by Ryan and (manager) Stephen, who couldn’t be bothered to extend any customer service other than Ryan telling me I can’t get my packages back, and Stephen telling me I can get my packages back but that I won’t get a refund. I was overcharged and hung up on. Worst of the worst.
  • HH
    Hunter
    Jun 6, 2023
    1.0
    5 packages delivered to the wrong house in the past few months and over 10 in the past year! Complained 3 times already but they don't do anything. One time they even said that it was delivered by the mailman but it wasn't. We even have cameras to show that it wasn't delivered! Only got 2 packages back and lost over $100 in items lost. Unbelievable! 3/4/23: 9405511206218495996839 4/2/23: Amazon package 4/11/23: Amazon Package 6/3/23: 9374889713020611276345 6/5/23: 9261290113185067431186
  • GY
    Garry Y
    Nov 20, 2016
    5.0
    Love and hate this place. First of all, I have a PO Box here and I come to pickup mail here pretty often. I only go to the service desk when I need help as the lines always seem to be long. The lines do move quickly but could move faster if the customers were more prepared. The pet peeve is that the parking lot is crazy busy and people just block the driveway and lot hoping for the next stall. This blocks the entrance to the mall ant Pahoa Avenue during the day. Overall it's good for what we got.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.