FedEx Office in Lithonia, GA provides a one-stop shop for small businesses, offering printing and shipping expertise along with reliable customer service when and where you need it. Services include FedEx shipping, copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, online notary, lamination, and binding. You can also upload documents with FedEx Office Print Online to have your flyers, brochures, presentations, banners or signs ready for convenient pick-up or delivery. FedEx Kinko’s is now FedEx Office.
Feedback on customer service is mixed; while some employees like Joy and Doug received high praise for their helpfulness and professionalism, others were reported as rude and unhelpful.
Staff Knowledge
Several customers noted that staff members were knowledgeable and provided excellent assistance, particularly with printing and shipping inquiries.
Store Hours
Multiple reviews highlighted issues with the store's operating hours, with complaints about early closures and inconsistent service availability.
Cleanliness and Environment
The store was generally described as clean and inviting, contributing to a positive customer experience.
Efficiency
Customers expressed frustration with long wait times and slow service, indicating a need for better staffing and organization.
JL
Joyce D. L
Sep 26, 2025
5.0
There was a beautiful woman that was just delightful to interact with!
JS
Jason Simmons
Aug 4, 2025
1.0
Just rude. 8/4
DW
Derria Wooten
Jul 29, 2025
5.0
From beginning to end I experienced some of the best customer service ever within this store. I was immediately greeted and assisted with my services by Aylana. She is a true professional but also a great customer service representative. Then there is Joy, and she is just that, pure joy! I enjoyed her interactions with all of the customers and employees she encountered. Both employees were very kind, patient and highly knowledgeable of the services the store had to offer. They kept me laughing the entire time I was there. I really appreciated them for making me feel comfortable and giving me the assistance I needed to complete my agenda. I will definitely be returning back to either one of them for any of my professional printing needs!
KB
Kendra Burgess
Jul 8, 2025
5.0
I just want to give a SUPER SHOUT OUT TO JOY !!! She made me feel so welcomed. I was having a bad day , someone had just been so terrible to me that day( see my review about resergens orthopedic) and I was on the verge of a breakdown long story short she saw that... stopped me from crying helped me like a sister gave me a hug and we got my package mailed without me having a complete meltdown. My emotions have been a little tender lately.. thank you Joy and thank you FedEx for employees like her