FedEx Office Print & Ship Center

Reviews

• GM

  GlobalVista Marketplace

  3 days ago
  1.0
  I visited the FedEx location in Vinings, GA today to ship a very delicate and expensive collectible card valued at $1,500. What should have been a simple, straightforward process turned into one of the worst customer service experiences I’ve ever had. The young woman working the counter was unnecessarily aggressive and unprofessional from the moment I asked for a small box. I repeatedly told her that I could handle placing my item inside the box myself, as I needed to prepare it carefully. Despite making this clear multiple times, she insisted on taking over the process and became rude when I tried to maintain control over my own property. After I finally finished packing the card securely, she then went behind me and started stuffing paper into the box without my permission. I told her not to do that — she ignored me and did it anyway. Because of her actions, my $1,500 card was damaged, which is completely unacceptable. Her attitude, behavior, and disregard for my instructions were beyond unprofessional. This situation has now created a serious issue regarding the replacement of my damaged item, all because of her carelessness and poor service. I will be filing a formal complaint with FedEx corporate. No customer should ever have to deal with someone this hostile or irresponsible, especially when dealing with valuable items. I strongly advise others to be cautious when visiting this location. The African American young lady should not have a customer facing roll if she cannot follow simple clear instructions such as “I can pack my own item” or “Please stop, your damaging my item”
• ES

  Eva Smallhorn

  Oct 30, 2025
  5.0
  Had a return and was in and out of the store quickly.
• HK

  Hannah Kisling

  Sep 23, 2025
  5.0
  Yan, Sloan and team were so incredibly helpful. I placed several, last-minute, custom orders for my sister's wedding and they delivered! They were helpful, kind and communicative, and understanding of my ask for a rush print. They were happy to accommodate, even though I know they were busy. Amazing service!
• SD

  Sara Dennis

  Sep 4, 2025
  5.0
  I had the best experience at this Fed Ex! Yan was amazing! He was so patient and helpful with me! I had a project due the next day and needed the documents completed that night. He was able to help me upload the docs, convert to PDF then email the docs over to the Fed ex email. So patient and great customer service. This is my fav Fed ex store now!
• EB

  Emily Blevins

  Sep 3, 2025
  1.0
  I’m not sure which driver you all have delivering to Smyrna over by truist park but AWFUL experience. They don’t double check addresses, deliver to the wrong apartments…even left my package outside in the open by the mailbox for someone to steal. Reported it and they basically told me “it’s hard for the drivers to find apartments sometimes update your delivery instructions” so leaving it by the mailbox outside is the solution?! Not even the office to ask where the apartment is. 0/10

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