The UPS Store

Reviews

• AK

  Alyssa Kassab

  Sep 23, 2025
  5.0
  Patricia was amazing. She was so helpful and found packages for me. She always has a huge smile on her face and is so kind.
• JJ

  Jodi Jones

  Aug 28, 2025
  5.0
  ADRIEN is the BEST! As a Mom 4000 miles away from my girl having someone care and help find a very important package was wonderful. He was so helpful. Thank you UPS for hiring such a GREAT employee.
• DV

  Diana Laura Valcarcel

  Aug 22, 2025
  1.0
  8/27/25 Package was delivered six!! days ago to the access point and it took me coming in every single day, and calling, for someone to finally hand it to me. I had to talk to Big Boss UPS and the company I ordered from, they both escalated, and finally with their strong hand I got it—the day before it would have been returned to sender. It was always there!!!! I was super kind and patient, in Spanish and English, and all I was met with was apathy and disrespect. Incompetence in this store cost me a week where I was unable to work. Never ever ordering a package here again. One day I’d call and they’d say “it’s here!”, I’d come in person and they’d say “it’s not here! Come back in a few days” (!!!). This happened three times. Three days after it was delivered to the access point, Patricia said “it would be impossible for me to find it” … and kept confusing me with an undergrad student even though I told her repeatedly I had ordered it to the access point and am not an undergrad. She said she’d call me when she found it, never did. She was looking in the wrong place the entire time. Refused to hear me when I said it was at the Access Point, not the student mailbox. Days and days of wasted visits and time calling upper management, time I will never get back. —— 8/26/25 5 days since it was delivered. Have called and visited multiple times—it’s an important package!—and they (the multiple employees I spoke to) truly do not care. Feeling lost and disappointed. I’m not a rich kid, I just ordered a used tablet for my doctoral studies and need it for school. It feels like they truly don’t care if it’s lost or mixed up or delayed or whatever. It’s a lot of money for me and they could not care less. Desperate
• SC

  Satisfied Customer

  Jul 2, 2025
  5.0
  My Amazon order was send by mistake in wrong city. I was able to located it , and thanks to one of the employees Lenox who was extremely helpful and knowledgeable I was able to return the package back to Amazon. Thank you Lenox and UPS for your outstanding costumer service.
• VF

  Valeria Fernandez

  Mar 9, 2023
  5.0
  Great store!! The service at this store is the best, cleaned and organized store, they were so helpful with my packages and my returns!

Frequently Asked Questions About The UPS Store