First American Title Insurance Company - National Commercial Services

Reviews

• IK

  Ian Kallenbach

  May 30, 2025
  1.0
  This was the most unprofessional closing of my 20 year real estate career. Marla, Nicholas, Nichole, Seth, and Mardi each had their hands in it. Their managers - Nichole and Seth - were ineffective at solving problems. There were 7+ people on emails, 76 emails deep, with multiple threads. It was confusing. They refused to insure aspects of the property - while agreeing to insure it for the lender, while I paid for it. I had forced exceptions to title, but they removed the exceptions to the lender. I wouldn't care as much if they put exceptions to the lender, but they did not. I brought good funds to closing. They refused to accept them. My attorney believes that is problematic. I got within 15 minutes of the end of the day before I lost my earnest money, because they would not accept good funds, despite me closing a 4x larger transaction the prior month. I had to demand a closing in my city (they wanted me to drive 1.5 hours), with a notary. In the end, I closed both of these transactions without a closer. I closed them, with a notary on one and bank loan officer on another; yet they charged me $1500 per closing. They, especially Marla, made up excuses for not providing me a closer like "it is the end of the month and we are busy." They originally told me I had to pay for my own notary, so I was going to have an staff member of mine close the transaction. Marla's reason for that is that "After 2020, people don't want to come into the office so we don't staff notaries." I paid $1500 to close, and if you don't staff notaries or closers, what am I paying for? (After I demanded it per the contract, they split the $1500 between the Seller and me). In the end, they just don't get it, which tells me they have a culture problem. As a professional, I would recommend almost anywhere else. I use Land Title on the regular, and I will be using them going forward.
• GC

  Gil Corber

  Oct 25, 2022
  1.0
  Completely unprofessional and rude. They are not taking instructions from mutual parties. They made many mistakes on our file. The sellers never wanted to transact with First American, but the buyer (Charter) decided to pay the seller fees and the decision was not the right one. I have never experienced such an awful experience with a closing company being over 25 years in the business being licensed in California, New York, and Barbados. Stay away from First American Title!
• BG

  Bridget Galati

  Jun 29, 2017
  1.0
  This company's employees have shown hatred and cruelty toward people with disabilities. Avoid.
• CJ

  Cayenna Johnson

  Jun 28, 2017
  1.0
  Treat disabled people terribly! First American Title personnel have been rude to the point of abusive of Colorado citizens with disabilities using the restroom while they wait to speak with Senator Gardner! These citizens are petitioning their elected official to protect the Medicaid funding that allow their independent lives. Shame on you First American Title! I would have expected a company like yours to be helping people, or at least respecting their right to express views to the Senator.

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